Loan Servicing Representative, GAP Early Payoff Team

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About This Role

Wells Fargo is seeking a Loan Servicing Representative to join the Guaranteed Asset Protection (GAP) Early Payoff Team as part of Auto Operations. This team handles GAP refunds for customers who complete payment of their loans prior to maturity.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In This Role, You Will

• Support Loan Servicing functions related to reviewing, researching, and processing GAP loan early payoffs
• Review, research, process, and respond to written and phone inquiries of moderate complexity, ensuring the interests of the company are protected
• Ensure service level agreements (SLAs) are met
• Identify opportunities to improve processes and recognize patterns and/or trends and immediately report issues for review
• Interact and communicate with dealerships, GAP administrators, and both internal and external customers
• Use relevant information and independent judgment to ensure compliance with all federal, state, and company policies, procedures, and regulations
  
  

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

Required Qualifications

• 2 years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  
  

Desired Qualifications:

• Prior experience in financial services specific to auto
• Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
• Flexibility to adapt to different tasks in a production environment
• Strong telephone etiquette skills with the ability to manage both inbound and outbound calls
• Strong analytical skills with the ability to maintain the highest attention to detail and accuracy
• Knowledge and understanding of Guaranteed Asset Protection (GAP) processes
• Systems experience to include CARS, iTop, ICMP, Workflow, or the equivalent
• Ability to proactively navigate multiple computer systems, applications, and utilize search tools to find information
• Experience managing a pipeline of work to meet service level agreements (SLAs)
• Ability to work effectively in a team environment
• Intermediate Microsoft Office skills
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to embrace change with enthusiasm
  
  

Job Expectations:

• This position is not eligible for Visa sponsorship
• Willingness to work on-site at stated location on the job opening
• Ability to work additional hours as needed
• This position offers a hybrid work schedule
  
  

Position Location:

• 2501 S Price Road - Chandler, Arizona, 85286
  
  

Posting End Date:

2 Mar 2025

• Job posting may come down early due to volume of applicants.
  
  

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
  
  

Reference Number

R-437091