Quality Assurance Administrator

About this role:

Wells Fargo is seeking a Quality Assurance Administrator with Unsecured Lending Operations (ULO) as part of Consumer Lending Operations.

In this role, you will:

• Monitor and evaluate the quality of inbound or outbound customer calls

• Document quality issues and performance measures for management review

• Oversee a group of service monitors

• Provide information and assists in the feedback and formal education process of other staff

• Work closely with both internal and external customers to meet their service needs

• Act as a subject matter expertise

• Provide information and assist in the feedback and education to staff

Required Qualifications:

• 2 years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Quality Control experience

• Quality Assurance experience

• Understanding and knowledge of major regulatory requirement.

• Credit Card, Personal Lending, and Small Business Experience

• Unsecured Lending Operations experience

• Strong analytical skills with high attention to detail and accuracy

• Ability to work effectively in virtual environment where key team members and partners are geographically dispersed

• Experience with ACES, ECaR, Nexidia, FDR, Hogan, Shaw, ECMP, IRRIS, ICMP, CIV, and Oliver

• Disciplined and organized approach to meet daily production standards to ensure high quality of work

• Ability to handle confidential material in a professional manner

• Excellent verbal, written, and interpersonal communication skills

• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills, with an emphasis in Excel

Job Expectations:

• This position is not eligible for Visa Sponsorship.

• This position offers a hybrid work schedule

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Locations:

• 1455 Ross Ave, Dallas, TX 75202

• 2800 S Price Rd, Chandler, Arizona 85286

• 800 S Jordan Creek Parkway, West Des Moines, IA 50266

• 1525 W WT Harris Blvd, Charlotte, NC 28262

• 7711 Plantation Rd, ROANOKE, VA 24019

• 4101 Wiseman Blvd, San Antonio, TX 78251

• 3201 N 4th Ave, Sioux Falls, SD 57104

Required locations listed above. Relocation assistance is not available for this position.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.