Senior Quality Assurance Administrator

About this role:

Wells Fargo is seeking a Senior Quality Assurance Administrator in Financial Crimes Risk Management as part of Independent Risk Management. This Senior Quality Assurance Administrator will evaluate output from the Enhanced Due Diligence Center (EDDC). Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures & policies.
• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations.
• Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary.
• Assist in development and design of product specific databases.
• Review and score work.
• Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients.
• Monitor quality assurance programs and processes to identify gaps and risk assessment.
• Design and conduct training for as needed.
• Interact with staff and business partners to promote team work and departmental effectiveness
• Interact with staff and business partners to promote team work and departmental effectiveness

Specific responsibilities may include the following:

• Evaluate output from the Enhanced Due Diligence Center (EDDC) Team, Global Sanctions Screening & Reporting, and Corporate PEP Team with a primary focus on the Enhanced Due Diligence center (EDDC) Team.
• Effectively manage a personal work queue and consistently deliver error free quality assurance reviews within SLA.
• Use approved policies and procedures to execute reviews that are clear, concise, and easily understood by financial crimes specialist and financial crimes leaders.
• Examine and analyze programs, processes, and/or files of unusual, complex and/or higher risk transactions and enhanced due diligence to ensure compliance with internal company requirements and/or agency or government regulations.
• Clearly communicate overall process or due diligence quality and provide feedback to key stakeholders regarding identified material deficiencies or issues including identification of inconsistencies.
• Analyze financial, reputational, and regulatory risks and offset and develop solutions for problems identified.

Required Qualifications:

• 4 years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• 4 years of risk and regulatory compliance experience
• 3 years of BSA/AML experience
• 3 years of experience with BSA/AML/OFAC laws and regulations
• 3 years of experience working with laws, rules and regulations within regulatory guidelines or policies.
• 2 years of fraud investigations experience
• Advanced Microsoft Office skills
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills.
• 1 year of training delivery and facilitation experience
• Ability to achieve high production and quality standards.
• Strong public speaking skills
• Project management experience
• Certified Fraud Examiner (CFE)
• Certified Anti Money Laundering Specialist (CAMS)

Job Expectations:

Posting Locations:

CHARLOTTE.NC

This position offers a hybrid work schedule

This position is not eligible for Visa Sponsorship

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.