What are the responsibilities and job description for the Senior Lead Communications Consultant, Merchant Services position at Wells Fargo?
Wells Fargo is seeking a results-oriented Senior Lead Communications Consultant to join its Merchant Services business. This senior-level individual contributor will be part of the Business Enablement & Marketing organization and drive various communication initiatives and efforts. This is a hands-on role in which the consultant will partner across the business to understand communication goals and meet those needs while complying with various policies and regulations. Learn more about the career areas and business divisions at wellsfargojobs.com.
While a key focus is writing and delivering internal communications, there is a potential to support numerous initiatives, including customer emails and letters. The ideal candidate will have proven success in developing and continually refining messaging in the financial services or payments industry. Seeking someone with expert writing skills and the ability to follow standards outlined in the Wells Fargo writing guide. This person must have strong attention to detail and expertise in translating complex information on a variety of topics into simple, straightforward messages and narratives. Experience in basic graphic design and website maintenance would be extremely helpful.
In This Role, You Will
Job posting may come down early due to volume of applicants.
Posting End Date
10 Mar 2025
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
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While a key focus is writing and delivering internal communications, there is a potential to support numerous initiatives, including customer emails and letters. The ideal candidate will have proven success in developing and continually refining messaging in the financial services or payments industry. Seeking someone with expert writing skills and the ability to follow standards outlined in the Wells Fargo writing guide. This person must have strong attention to detail and expertise in translating complex information on a variety of topics into simple, straightforward messages and narratives. Experience in basic graphic design and website maintenance would be extremely helpful.
In This Role, You Will
- Build and execute upon the internal (employee) communications strategy for Merchant Services
- Serve as a trusted advisor and strategic counselor to senior leadership, advising on communications strategy to drive business priorities
- Manage multiple, widely varying communications projects simultaneously, including confidential and high-profile internal communications that inform and engage employees as well as customer communications driven by contractual agreements or regulations
- Ensure all communications align with the overall Wells Fargo brand standards, including being written in a customer-friendly, plain language lens
- Identify storytelling opportunities that highlight successes on key priorities
- Develop and implement communications that advance Wells Fargo's reputation as an industry leader
- Collaborate on business strategy to enhance organizational reputation, both within and outside of the company
- Partner with other Communications teams to ensure alignment of communications strategies and messaging
- 7 years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Proven expertise in leading change management communications, including setting communication strategy and writing talking points
- Experience developing and editing compelling content, with ability to simplify the complex
- Experience in business-to-business communications, preferably within the financial services industry
- Familiarity with the payments industry
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment
- Experience developing integrated communications strategies and plans that align with business objectives
- Demonstrated track record of working effectively in a team environment, across all organizational levels, and building superior partnerships with a broad set of partners
- Highly refined and professional verbal, written and interpersonal communication skills with outstanding attention to detail and accuracy
- Experience applying Style Guide and brand standards
- Ability to travel up to 10% of the time
- Willingness to work on-site at stated location on the job opening
- This position offers a hybrid work schedule
- This position is not eligible for Visa sponsorship
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Job posting may come down early due to volume of applicants.
Posting End Date
10 Mar 2025
- Job posting may come down early due to volume of applicants.
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
- Third-Party recordings are prohibited unless authorized by Wells Fargo.
- Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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