Senior Merchant Services Relationship Manager

About this role:

Wells Fargo is seeking a Senior Merchant Services Relationship Manager with Cards & Merchant Services within Consumer Lending. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Participate in profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio
• Achieve companywide business objectives, including the annual revenue plan at target margin
• Maintain existing relationships, identify incremental business and maintaining high levels of client satisfaction
• Establish and maintain a spend internal partnerships with respective teams through on-going collaboration and communication
• Support the Merchant Sales Consultant by supporting client servicing needs, inquiries and escalations.
• Prepare and deliver quarterly business service reviews and analysis on strategic client relationships
• Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services
• Collaborate and consult with internal partners to resolve highly risky customer escalations
• Supporting ongoing projects
• Ensuring client touch points are tracked appropriately in CRM system, including referrals, and managing clients to prevent them from becoming at risk, and preventing client attrition
• Significant focus on customer retention will be key to success in the role

Required Qualifications:

• 4 years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4 years in Merchant Services, and/or Treasury Management experience  
• Ability to thrive in a fast paced, deadline driven, environment
• High attention to detail skills
• Strong verbal and analytical skills
• Ability to complete tasks with minimal supervision
• Strong risk and compliance experience
• Broad knowledge of treasury management/cash management

Job Expectations:

• Ability to travel up to 10% of the time
• This position offers a hybrid work schedule.
• This position is not eligible for Visa sponsorship.

Posting Locations:

• 90 S 7th St, Minneapolis, MN
• 250 E John Carpenter Frwy, Irving, TX
• 800 S Jordan Creek Pkwy, Des Moines, IA
• 1150 W Washington St, Tempe, AZ
• 2800 S Price Rd, Chandler, AZ

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.