Sr. Procedure Writer- HR Operations and Service Delivery

About this role:

Wells Fargo is seeking a Senior Procedure Writer to support HR Operations and Service Delivery work. We are looking for someone that can pay a key role in developing documentation, document publishing strategy, policy and guidelines.  

In this role, you will:

• Lead or participate in developing documentation or document publishing strategy, policy and guidelines

• Participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline

• Review and edit material authored by others

• Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content

• Complete quality control assessments of the work performed by team

• Recommend and document business procedures and best practices, identifying process gaps and offering alternatives

• Serve as team lead or escalation point

• Provide guidance to less experienced technical writers

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Partner with clients to review audience and develop strategy to address technical documentation needs

Required Qualifications:

• 4 years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Intermediate knowledge of Open Text and other web-based content management

• Experience building partnerships and consulting effectively with leadership

• Experience executing in a fast paced, high demand, environment while balancing multiple priorities

• Virtual leadership experience with proven ability to effectively drive results, provide feedback/direction

• Experience managing and building relationships with leaders and team members in a geographically dispersed team environment

• Proven experience taking on a high level of responsibility, initiative, and accountability

• Experience researching, developing, writing, and editing operational procedures and documents

• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Position will require onsite presence from any of the required locations listed below in a hybrid work schedule

• ​This position is not eligible for Visa sponsorship

• Relocation assistance not available for this position

Position Locations:   

• 401 S Tryon Street, 24th floor, Charlotte, North Carolina

• 1525 W WT Harris Boulevard, 1st floor Charlotte, North Carolina  

• 1301 Solana Boulevard, Westlake, Texas

• 4101 Wiseman Boulevard, 1st Floor San Antonio, Texas

• 800 S. Jordon Creek Parkway, West Des Moines, Iowa

• 550 S. 4th Street, Minneapolis, Minnesota

• 2222 West Rose Garden Lane Phoenix, Arizona

#HRJobs

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.