What are the responsibilities and job description for the Technology Director of Fraud and Claims Generative AI, Innovation and Strategy position at Wells Fargo?
About This Role
The Technology for the Chief Operating Office (TCOO) group provides technology services for the Chief Operating Office. This includes operations, control executives, strategic execution, business continuity and resiliency, data solutions and services, regulatory relations, customer experience, enterprise shared services, supply chain management, and the corporate properties group. TCOO provides technology solutions and manages application portfolios for these groups to support modernization and optimization.
Within TCOO, the Fraud and Claims Technology team is seeking a Director of Fraud and Claims Generative AI, Innovation and Strategy. The ideal leader will actively drive high-visibility, modern technology capabilities while mentoring and guiding a high performing team of engineers. This role demands a deep understanding of GenAI technologies, leadership acumen, and a passion for driving innovation. This position will lead the delivery of core fraud technology capabilities, Large Language Models (LLM) and GenAI innovation strategies, as well as the innovation and modernization of the technology estate. You need to be a visionary and driving force behind our GenAI strategy, technology roadmap, and implementation partnering with the business on fraud strategies, leading engineers and collaborating with cross-functional teams to design, develop, and deploy advanced Fraud technology and GenAI capabilities.
In This Role, You Will
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$207,900.00 - $431,900.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
22 Apr 2025
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
R-451617-2
The Technology for the Chief Operating Office (TCOO) group provides technology services for the Chief Operating Office. This includes operations, control executives, strategic execution, business continuity and resiliency, data solutions and services, regulatory relations, customer experience, enterprise shared services, supply chain management, and the corporate properties group. TCOO provides technology solutions and manages application portfolios for these groups to support modernization and optimization.
Within TCOO, the Fraud and Claims Technology team is seeking a Director of Fraud and Claims Generative AI, Innovation and Strategy. The ideal leader will actively drive high-visibility, modern technology capabilities while mentoring and guiding a high performing team of engineers. This role demands a deep understanding of GenAI technologies, leadership acumen, and a passion for driving innovation. This position will lead the delivery of core fraud technology capabilities, Large Language Models (LLM) and GenAI innovation strategies, as well as the innovation and modernization of the technology estate. You need to be a visionary and driving force behind our GenAI strategy, technology roadmap, and implementation partnering with the business on fraud strategies, leading engineers and collaborating with cross-functional teams to design, develop, and deploy advanced Fraud technology and GenAI capabilities.
In This Role, You Will
- Drive and influence the technology strategy and multi-year roadmap for core engineering functions, technology modernization and GenAI strategy
- Partner with key business partners and product leaders to ensure close alignment with business objectives, ensure high-quality software development and deployment
- Lead engineering teams in the design, development, and deployment GenAI applications using LLM's, agents, agentic framework, and other related technologies
- Collaborate with enterprise teams to integrate LLM models with the existing Fraud and Claims Management (FCM) products and systems
- Lead the design and development of scalable Gen AI applications, ensuring high performance, accuracy and reliability
- Define engineering benchmarks and performance measurements
- Advance the transformation and innovation of Fraud technology applying the latest advancements in AI, LLM, agentic frameworks, etc. to improve existing systems and/or develop new ones
- Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
- Translate advanced technology experience, applying in-depth knowledge of the organization's tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
- Lead investment planning and associated capacity demand and costs
- Develop and guide a culture of talent development to meet business objectives and strategy
- Demonstrated ability to mentor and develop team members, developing their skills, competencies, and orientation towards new ways of working, while ensuring strong delivery
- Identify financial management and strategic resourcing and develop strategies for building/retaining high-performing teams
- Set risk management guidelines and partner with stakeholders to implement key risk initiatives
- 8 years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 7 years of experience in software development
- 4 years of management or leadership experience
- 8 years of AI concepts, including deep learning, natural language processing and computer vision
- 7 years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a synergetic attitude
- Knowledge and expertise of fraud management tools and techniques
- Strong expertise or background in foundational model capabilities from OpenAI, Anthropic, Meta, or Google incl. building agentic systems through usage of MCP is preferred
- Strong expertise in core AI topics such as deep learning (DL), reinforcement learning (RL), planning, information representation and retrieval, graphs, multiagent systems (MAS), and natural language processing (NLP)
- Ability to develop and deliver effective, well-articulated, written, and oral communications (e.g., emails, presentation materials) applying appropriate level of content/ detail dependent upon audience and intent
- Experience as a highly effective leader with credibility from demonstrating strong business and technology acumen
- Experience motivating and influencing groups or individuals across organizational boundaries to gain trust and confidence to make timely decisions
- Excellent communications, interpersonal, and presentations skills across technical and non-technical groups
- Proven track record of successfully leading and managing teams in a high-pressure environment
- Strategic thinking and problem-solving abilities with a focus on proactive solutions
- Experience with Agile transformations
- Knowledge and understanding of Enterprise Change Management procedures and tools
- Ability to travel up to 20%
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$207,900.00 - $431,900.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
22 Apr 2025
- Job posting may come down early due to volume of applicants.
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
- Third-Party recordings are prohibited unless authorized by Wells Fargo.
- Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
R-451617-2
