What are the responsibilities and job description for the Desktop and Systems Support Analyst - On Site Only position at WellSpace Health?
Job Description
Job Description
Desktop and Systems Support Analyst - On-Site Only
Department : Information Technology
Location : Admin
Reports to : Chief Information Officer
Status : Full Time
FLSA : Exempt
Pay Range : $87,360 -$108,500 / year
EEO-1 : Technicians
Organization Information
WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, we have committed ourselves to finding solutions for our community’s health and wellbeing to achieve regional health through high quality comprehensive care.
Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.
We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We are also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.
Position Summary
WellSpace Health is seeking a Desktop and Systems Support Specialist to travel to various clinic and administration facilities five (5) days a week within the Sacramento County region. This position requires in-depth knowledge of and experience with desktop and systems troubleshooting, installation, and support.
Required Qualifications
- Associates degree in technology or an equivalent combination of education and experience
- Four (4) or more years of related technical support experience and / or training in a technical field
- Experience in a health care setting preferred
- Ability to work in a fast paced environment with changing priorities by being flexible, collaborative, responsive, and adaptable.
- Strong organizational, communication (verbal and written), and problem-solving skills with the ability to prioritize assignments, meet required deadlines, and reprioritize as needed.
- Ability to work both independently when needed and collaboratively as a team member.
- Experience with Help Desk ticket and management systems
- Customer-focused skills to include active listening skills, ability to interpret IT-related issues employees as well as communicate resolutions / troubleshooting tasks to employees
- Experience working with a Managed Service Provider (MSP)
- Ability and willingness to quickly learn new skills
- Positive attitude and high integrity
- Must have a valid driver’s license and insurable driving record.
Essential Responsibilities
Benefits
Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.
Physical Demands and Work Environment
The work environment is characteristic of a medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to handle, or feel. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and / or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances and / or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and / or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WellSpace Health is an Equal Opportunity Employer
Company Description
WellSpace Health has provided care and support to individuals and families throughout the Sacramento region since 1953. Our focus has always been to offer a full range of quality medical care, dental care for children and adolescents, mental health and behavioral health services to underserved populations. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.
WellSpace Health is a statewide leader in designing and delivering integrated care that treats the whole person, body and mind. Our people-first approach to comprehensive healthcare means that patients are embraced by a “blanket of care” delivered with competence and compassion.
Company Description
WellSpace Health has provided care and support to individuals and families throughout the Sacramento region since 1953. Our focus has always been to offer a full range of quality medical care, dental care for children and adolescents, mental health and behavioral health services to underserved populations. We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission. WellSpace Health is a statewide leader in designing and delivering integrated care that treats the whole person, body and mind. Our people-first approach to comprehensive healthcare means that patients are embraced by a “blanket of care” delivered with competence and compassion.
Salary : $87,360 - $108,500
