What are the responsibilities and job description for the Durable Medical Equipment Representative - Durable Medical Equipment - Day position at WellSpan Health Services?
Schedule
Full Time, Day Shift (80 hours biweekly)
Hours: Monday - Friday, 8:30am - 5:00pm (Monday or Wednesday; Will need to be flexible to work until 6:00pm)
Rotation: No weekends / No major holidays
General Summary
Provides customer service for the retail sales in the stores, including both walk-in and phone customers. Assists customers in product selection, education and verify insurance.
Essential Functions:
- Responsible for opening and closing of the store including locking doors and setting the alarm.
- Greets and waits on customers, both phone and walk-in.
- Answers the telephone and receives patient orders from different referral sources, documenting all necessary information. Retrieves voicemails.
- Responsible for daily POS closeout including processing of cash sales, returns and price changes. Completes bank deposit.
- Handles a large majority of customer inquiries and complaints. Follows through to completion. In the event that this is not possible, the customer will be referred to the appropriate employee or manager who can assist.
- Maintains appearance of the store by filling and straightening product displays.
- Responsible for having product knowledge that not only includes current inventory, but also extends to other products currently available in the marketplace.
- Communicates and interacts well with all departments of WellSpan Medical Equipment and other agencies, (i.e. doctors' offices, hospitals, nursing homes, etc.).
- Assists the Purchasing Dept. in maintaining all inventory levels to meet customer needs. Notifies Purchasing Dept. of items in assigned area that need to be ordered as needed.
- Performs spot check inventory counts and participates in annual physical inventory.
- Processes paperwork on a timely basis with verification of insurance benefits.
- Completes data entry, filing, and document scanning for each order.
- Works Saturdays on a rotating schedule in location needed.
Common Expectations:
- Actively seeks to provide quality services that meet the clients’ needs. Responds to requests for service and assistance.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
- Participates in staff meetings and attends all other meetings and in-services as assigned.
- Performs other related duties as identified.
WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.
WellSpan Medical Group
The WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! We have medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. Wherever your patient care interests fall - whether it’s caring for babies, to end of life care, or anywhere in between to include urgent care - join our amazing team and learn for yourself why WellSpan was just recognized in the Forbes’ list of the 100 best employers in Pennsylvania, with a ranking of No. 24!
Working together, our goal is to improve lives through exceptional care for all, lifelong wellness and healthy communities. Our culture is one of respect, diversity and inclusion.
Qualifications
Minimum Education:
- High School Diploma or GED Required
Work Experience:
- Less than 1 year Customer service experience. Required and
- Durable medical equipment (DME) experience. Preferred
Courses and Training:
- Completes annual mandatory education. Upon Hire Required and
- Completes competency training annually on appropriate equipment. Upon Hire Required and
- Attends product in-services and training sessions Upon Hire Required
Knowledge, Skills, and Abilities:
- Ability to communicate clearly, verbally and in writing.
- Good memory retention and accuracy to detail required.
- Fully knowledgeable with products and company fitting and delivery procedures.
- Able to answer the majority of customer inquiries.
- Exercise judgment and discretion, and function independently within authorized limits.
- Maintains excellent patient relations at all times.
- Good telephone skills.
- Knowledge of and ability to use computers with WellSpan Medical Equipment’s billing and inventory software, cash register, photocopier, calculator, fax machine, tape measure, and small hand tools.
Benefits Offered:
- Comprehensive health benefits
- Flexible spending and health savings accounts
- Retirement savings plan
- Paid time off (PTO)
- Short-term disability
- Educational assistance
- Financial education and support, including DailyPay
- Wellness and Wellbeing programs
- Caregiver support via Weallthy
- Childcare referral service via Wellthy
