Retirement Benefits Specialist

General Summary

Provides customer service and performs a variety of functions related to the administration of the employee retirement benefits programs. Administers, facilitates, and explains different retiree benefit programs to System employees.

Duties and Responsibilities

Essential Functions:

• Ensures retirement plans are administered in accordance with organization guidelines, plan documents and government regulations.
• Researches team member retirement plan eligibility and communicates retirement benefits to team members to include eligibility for additional retiree benefits.
• Reconciles weekly payroll contribution from third party administrator system for the Retirement Savings Plan, ensuring accuracy and resolving any discrepancies.
• Instructs team members on the retirement process, including how to process retirement within HR/Payroll system, providing contact information for third party administrators and acts as a resource for other benefit related questions upon retirement.
• Maintains retiree records within HR/Payroll system related to retiree life insurance benefits.
• Collaborates with third party administrator for the Retirement Savings plan on weekly outstanding items and resolving issues.
• Processes and reviews weekly reports to update team member eligibility for employer provided retirement contributions.
• Researches and identify retirement contribution errors and calculate corrections, communicating directly with Payroll any bi-weekly updates.
• Provides professional daily customer service to team members regarding retirement and related benefits questions, maintaining response time as established by department Best Practices.
• Assists with annual audit of Retirement Plans with external auditing firm including the collection of HR data.
• Provides Define Pension Benefit Vendor information bi-annually for finance reports.
• Processes monthly invoices related to Retirement.
• Works collaboratively with other WellSpan departments related to the collection of data and research of team member employment history.

Common Expectations:

• Maintains retirement benefits records and documents necessary for implementing various benefit coverage.
• Remains knowledgeable in compliance issues including SPD and other notice and communication requirements and ERISA compliance and timing issues. Develops and maintains compliance schedules for various areas of benefits.
• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Provides back-up telephone coverage for other support staff, routing calls appropriately or taking clear messages.

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Reaching - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

Qualifications

Minimum Education:

• Bachelors Degree Required

Work Experience:

• 3 years Experience in retirement plan or pension plan administration Required
• Experience with Oracle HCM platform Preferred

Knowledge, Skills, and Abilities:

• Excellent interpersonal/communication skills.
• Proficient computer skills with ability to learn new computer applications.