Director, Practice Operations

Facility: WCO - Wellstar Corporate Office

Job Summary:

The Director of Practice Operations, Primary Care, provides administrative leadership to all WellStar Physicians practices, in partnership with physicians. Responsibilities include planning, organizing, delegating, coordinating and controlling the operation of all assigned practices. Ensures that quality services are provided according to established policies and procedures. Responsible for working in collaboration with practice's physician(s) to manage overall operations. This position requires a 5 day work week, plus occasional weekends and evenings.

Core Responsibilities and Essential Functions:

Financial Resource Management
* Responsible for the financial viability of the WellStar Physicians Group practices, including but not limited to:
* Monitoring progress against budget
* Planning and implementing capital expenditures
* Following progress of business office (either central or local)
* Plans and maintains operating budget on a practice by practice level.
* Administers accounting and financial control systems, accounts receivables and budgets.
* Utilizes financial and operational principles in daily and long-term practice operations.

Practice Operations
* Supervises and advises the Practice Managers of all practices.
* Acts as a liaison between physicians and WellStar Administration.
* Assures resource management to achieve practice business goals
* Directs practice operations to assure financial viability through service quality and clinical excellence to the population served.
* Demonstrates appropriate knowledge and proficiency of the IS and communication systems available to meet practice needs.

Leadership and Professional Responsibility
* Cultivates a relationship of mutual respect and trust with providers and staff. Works in conjunction with physician leaders, Practice Managers, and VP Physician Services to facilitate provider understanding and acceptance of good business management.
* Ensures providers at assigned practices understand their obligations as specified by their contract within the WellStar Physicians Group.
* Seeks out opportunities to network and enhance practice management knowledge base. Actively participates in organizational activities and continuing education.
* Exhibits professionalism in dress, style and manner.
* Ability to demonstrate good communication skills with providers, managers and staff.

Human Resource Management
* Adheres to WellStar Health Systems policy and procedure regarding overall human resource management and applies such policies and procedures consistently.
* Demonstrates effective hiring and management of staff.

Compliance and Risk Management
* Supports and applies a working knowledge of WellStar Health Systems Standard and Department Policies and Procedures.
* Upholds all applicable regulatory agency guidelines.
* Supports Clinical Consultants and Office Staff in upholding clinical quality in the practice.

Customer Service
* Adheres, supports and embodies WellStar Physicians Groups Customer Service Commitment to Excellence.
* Strives for excellence in employee engagement and patient satisfaction.

Performs other duties as assigned

Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

Bachelor's Degree Required and
MBA and/or MHA preferred Preferred

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Cert Healthcare Exec-Preferred or Cert Healthcare Financial Prof-Preferred

Additional License(s) and Certification(s):

FACMPE/CMPE Preferred

Required Minimum Experience:

Minimum 5 years healthcare management experience, preferably in a practice setting. Required

Required Minimum Skills:

Excellent communication and presentation skills, both verbal and written.
Knowledge and command of the principles of financial analysis, strategic planning, operations, human resources and information systems.
Ability to collect, analyze and apply data and other pertinent information to develop short and long term practice goals and budget needs.
Ability to work independently and to motivate and develop staff.
Work closely with physicians, other providers and Wellstar Administration to establish and meet short and long term strategic practice goals.
Proactively searches for and recommends opportunities to enhance practice services and revenue.
Consistently demonstrates excellent leadership and customer service skills.