What are the responsibilities and job description for the Medical Interpreter WMCG Augusta Georgia position at Wellstar Health System, Inc.?
Facility: AU Medical Center, Inc.
Job Summary:
Facilitates understanding in communication between healthcare providers and individuals speaking different languages and of different cultures. Must have high level of cultural competence and sensitivity to meaning and rapid processing of two languages. This work environment is one of collaboration, high energy, and mutual support. The atmosphere requires compassion, responsiveness, and high quality in all interactions and activities. Each member of this department is expected to be a team player, self-motivated, and committed to respectful, honest, and open communication.
Core Responsibilities and Essential Functions:
- Facilitates communication between healthcare providers and limited-English speaking or non-English speaking patients in accurate and timely manner. Provides efficient medical interpretation services for patients, families and staff. Assesses patient/family comprehension of "informed consent" as needed. Advises physician/patient care staff of need for clarification. Arranges interpretation for all languages for patients and families through language line/other resources. 45%
- Serves as cultural consultant to staff and as advocate for non-English speaking patients/families. Assesses and monitors patient understandings of information conveyed and keeps physicians/nurses informed as to level of that understanding. Suggests referrals to medical staff, clinical social workers, patient advocate staff, chaplains and ancillary staff. 15%
- Responds to phone calls from non-English speaking callers and triages and orients caller for proper assistance inside or outside health system. Maintains/reports on-time statistical data for continued monitoring and enhancement of services. Ensures access to hospital resources for non-English speaking patients and their families. 15%
- Provides education on Interpretation Services to include CLAS standards and working with trained interpreters. Conducts in-services and consultations relating to medical interpretation/translation, health cultural practice or pertinent issues with medical and healthcare staff personnel, and appropriate hospital departments or committees. 15%
- Exemplifies Patient/Family Centered Care culture: Demonstrates dignity and respect for patient and family knowledge, values, beliefs and cultural background in the planning and delivery of care. Provides information sharing, ensuring patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making. Encourages patient and family participation in care and decision-making at the level they choose. Promotes collaboration with patient. 10%
Required Minimum Education:
- Bachelors General Required and
- additional years of relevant work experience and/or other specialized training can be used in lieu of minimum education requirement Required
Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.
Required Minimum Experience:
- Minimum 2 years customer service Required
- Minimum 1 year medical interpretation Preferred
