EMR Operations Manager

EMR Operations Manager

Summary:

The EMR Operations Manager will manage various EMR related projects and initiatives for ongoing success and maintenance in all markets. EMR systems include Epic, Digital Front Door, Agility, and limited integrated third-party vendors. The EMR Operations Manager will work closely with the VP of EMR, Epic support teams, and center team members to implement, monitor, assess, and improve the performance of all EMR related initiatives.

The EMR Operations Manager is responsible for overseeing the EMR systems, ensuring operational alignment with business priorities and providing support and education to employees regarding the system across all markets. This includes executing Epic projects that require gathering and interpreting data, developing and maintaining project schedules, maintaining and properly controlling project scope, collaboratively implementing projects, monitoring project budget, mitigating risks, fostering sustainable relationships with existing and new partners, and serving as a strategic thinking partner within the project team.

Company will send EMR Operations Manager through an EPIC certification program; some virtual and some onsite at EPIC’s headquarters in Wisconsin.

DUTIES AND RESPONSIBILITIES:

·         Engage with operations to prepare for adoption of Epic optimizations and enhancements, including staying aware of future upgrades

• Monitor and respond to EMR tickets in FreshService
• Manage Epic process for new center openings and relocations in South Carolina

·         Plan, schedule, and facilitate project meetings as needed to effectively manage the project tasks and resources.

·         Collaborate with multiple functional areas across the organization to gather operational requirements, improve processes, and influence operations as they pertain to the EMR as directed by the VP EMR.

• Serve as resource liaison between all market’s Epic applications teams and center team members.

·         Maintain process documentation and provide regular reporting of EMR status

·         Facilitate and/or lead process improvement discussions and ensure that current state, desired state, and gaps are well-documented for development of recommendations.

• Perform other duties as assigned

ESSENTIAL EDUCATION, SKILLS AND EXPERIENCE:

·         Adaptability/Flexibility. Demonstrating flexibility with respect to changing end-user

business needs 

·         Critical Thinking. The ability and willingness to see things in an open-minded way and

examine an idea or concept from as many angles as possible 

·         Dependability. The ability and willingness to take ownership of work activities and ensure

that they are completed in an accurate, efficient, and timely manner 

·         Initiative. The ability and willingness to recognize assignments or tasks that need to be

completed, to seek out additional assignments or tasks, and to help others 

·         Interpersonal skills. The ability to communicate information clearly and concisely with

project leadership and subject matter experts. The ability to gain trust and establish

effective relationships with Epic counterparts 

·         Learning. The ability and willingness to learn new software and systems 

·         Listening. Listening Attentively to ensure that the intended message has been accurately

received, holding responses until the person ahs finished making their point, and

repeating information to ensure accuracy 

·         Problem solving. Seeking, logically examining, and interpreting information from different

sources to determine a problem’s cause and developing a course of action to resolve the

problem and to prevent its recurrence 

·         Resilience. The ability to persevere in difficult situations, overcome obstacles, and reach

high levels of performance when faced with stressful work situations and time pressures 

KEY COMPETENCIES:

• Know, understand, incorporate, and demonstrate the “WellStreet way” including WellStreet mission, vision, values, behaviors, practices, and decisions.

·         Baseline level of all Epic applications

·         Capacity to manage multiple competing objectives and to clearly communicate results

·         Ability to lead others and to communicate project status to all stakeholders

·         Experience with project management, adult education, and curriculum delivery

·         Strong organizational and coordination skills; ability to sequence activities logically

·         Ability to develop and adhere to time schedules in order to meet project deadlines

·         Interpersonal skills to function well in administrative, management, and patient care environments

·         Ability to work effectively with staff that have a wide range of seniority

·         Knowledge of and the ability to use PC-based word processing, spreadsheet, and presentation software to create teaching and learning materials and documentation

·         Excellent knowledge of English grammar and spelling for use in both verbal and written communication

Training and Certification

·         Associates Degree

·         Strongly Desired: Baseline technical understanding of Epic, DFD, and Agility systems

·         Strongly Desired: Baseline level of all understanding of all Epic applications

• Strongly desired: Existing knowledge of organizational culture, personnel, and processes
• Achieves and maintains applicable Epic or EHR application certification status within 24 months of hire to position

Working Conditions

• Work indoors in offices or other organization facilities
• Possible exposure to diseases or infections while working in clinical areas, PPE and other protective gear required as part of the company, state, or federal regulations.
• May on occasion wear safety gear such as gloves and masks when visiting medical facilities.
• Work near others at times in a shared same space office.
• Carrying items up to 30 pounds heavy as needed (training laptops, training equipment).

• Reports to: VP of EMR

• Location(s): Remote, may require some travel

• EMR: Epic, DFD, Agility

WellStreet Urgent Care is committed to providing the highest quality patient and customer care. In addition to the above requirements, WellStreet is looking for team members with the following qualities:  

·         A positive attitude toward patients, families, and coworkers.

·         Willingness at all times to go the extra mile to create an outstanding experience for customers and to train and lead the center team to do the same.

·         A desire to work in concert with others in a upbeat and supportive atmosphere while reinforcing   the WellStreet mission to provide uncompromising service.

·         A compelling desire to serve others, improve your community’s health, and have fun every day