IT Support Specialist

We're on the lookout for an IT Support Specialist to join our Aurora, Ohio team! In this role, you'll be the go-to person for managing and resolving support tickets quickly and efficiently. You’ll need to troubleshoot issues with ease, communicating clearly with both our internal team (who may not have technical backgrounds) and external vendors.

As the IT Support Specialist you'll have a wide range of responsibilities, including user support, proactive system maintenance, equipment upkeep, network administration, server management, and ensuring the security of our tech infrastructure. As an important member of the team, you'll go where your help is needed!  This may include working in an office, or out on the sales floor, maybe even in one of our distribution centers, with the occasional ability to work from home! If you're someone who thrives in a dynamic, hands-on IT environment, we’d love to hear from you!

What you would do as an IT Support Specialist: 

Trouble Shooting Problem Solving:

• Diagnose and resolve hardware, software and network problems
• Assist users with technical issues, offering solutions and guidance
• Provide technical support for computer systems, networks and peripherals

Hardware and Software Management: 

• Install, configure, and maintain computer hardware and software
• Set up and manage user accounts, permissions, and email systems
• Perform routine maintenance on hardware and software to ensure optimal performance
• Install and update software, drivers, and operating systems
• Keep track of IT inventory assets 

Support and Communication: 

• Respond to tickets and requests for IT support
• Communicate technical information clearly and effectively to non-technical users
• Provide training and guidance to users on IT processes and best practices
• Document IT processes, procedures, and solutions for future reference
• Work with vendors for solutions
• Required for new location openings, or location upgrades
• Protect organizations value by keeping all information confidential
• Recommend computer system improvements
• Assist with installation of ethernet and coaxial cabling 

Weekly Responsibilities: 

• Regular office hours Monday through Friday 
• Rotating on-call shifts until 9PM nights or through weekends 
• Ability to work during Retail Holiday weekends (Black Friday, Labor Day, Memorial Day, etc)
• Ability to travel regularly throughout Ohio Market, and to NY/PA location as needed

Systems you'll be working with:

• Cloud (azure)
• Office 365, Sharepoint, Onedrive, Teams
• Active directory and azure
• Document retentions
• ERP Systems

What we're looking for in an IT Support Specialist:

• Bachelors in Information Technology preferred, or minimum of 2 years’ relevant experience with Certifications.
• Certifications preferred but not required.
• Problem Solver, Excellent Communicator, Multi-tasker

Why you'll love working here:

• Amazing Benefits: Health, dental, vision, 401(k), PTO, and more
• Employee Discounts: Big savings on beautiful home furnishings
• Growth Opportunities: We promote from within!
• Team Vibe: Work alongside a supportive, experienced crew