What are the responsibilities and job description for the Information Technology Manager position at WellWise Services Area Agency on Aging?
Full-Time Exempt Position. No nights or weekends, PTO, Paid Holidays, 403(b) with Employer contribution, Health Insurance, Wellness Benefit and more.
SUMMARY: The IT Manager will work with the CFO to administer agency information technology (IT) operations, ensuring the department provides efficient and effective technical support service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides a high level of technical expertise in the implementation and maintenance of Information Technology systems.
- Responsible for relationship management and interface with IT vendors.
- Responsible for maintaining security of all IT systems and equipment to protect agency data including security audits and policies
- Develops recommendations and advises Executive Leadership on upcoming IT contracts, improvements, and budgeting.
- Continue to cultivate knowledge and keep current with respect to relevant state-of-the-art technology, equipment, and/or systems.
- Supports achievement of Agency mission, vision, and reflects its values in work behavior.
- Performs all other duties as assigned.
- Works to improve efficacy related to use, analysis, and extraction of data and reporting and measurables needed by the Agency.
- Engages with various departments of the agency to review efficacy, systems mapping, process design, and applicability of information systems
- Create/update user guides, procedures, and other written documentation for ongoing use
- Conference/Community room meeting equipment support
- End-user training for applications
- Develops and advises Executive leadership on IT contracts, improvements, security, and budgeting
- Create and keep current IT policies and procedures
- Maintain IT inventories
- Prepare new hires devices
- Troubleshoot problems
- Project management on IT implementations and updates
- Manage user access to applications
- Lead community facing IT instruction as directed
- Conduct audits and analysis of system usage
- Manage software platforms including PowerBI and phone systems
Supervisory Responsibilities: Program Coordinator
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
- Bachelor’s degree in Information Technology or related field preferred.
- Minimum of 5 years of related experience in Information Technologies.
Required Skills:
- Advanced knowledge & support of multiple types of computers, tablets, and cell phone hardware and operating systems
- Advanced knowledge of Office 365 (Including: Word, Excel, Outlook, Teams, OneDrive, and SharePoint)
- Advance knowledge of intranet/internet/cloud/mobile computing
- Ability to multi-task with multiple projects
- Personality and demeanor to deal with the public and assist participants.
- Flexible and adaptable in various situations and when interacting with many different personalities.
- Detail-oriented and professional.
- Ability to analyze and diagnose problems and work independently to solve them.
- Excellent written and verbal communication skills.
- Ability to maintain confidential information.
WellWise Services Area Agency on Aging will purposefully identify, discuss, and address issues of diversity, equity, and inclusion and the impacts they have on our clients, staff, organization, and community. We will challenge ourselves to understand and correct any inequities we may discover and gain a better understanding of ourselves during this purposeful process. We will develop and implement strategies that dismantle and rectify inequities within all aspects of our agency.
Job Type: Full-time
Pay: $64,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $64,000 - $80,000
