What are the responsibilities and job description for the Supervisor, Operations position at Weltman, Weinberg & Reis Co., LPA?
Position Purpose: Under general supervision, the Operations Supervisor responsibilities include training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up-to-date with the progress of administrative duties.
Responsibilities/Duties/Functions/Tasks
Responsibilities/Duties/Functions/Tasks
- Supervises, coaches, monitors, motivates, advises and provides feedback to Department staff to ensure day to day activities are being handled as needed.
- Ensure staff is meeting production goals, complying with company standards and federal collection laws.
- Evaluates employee performance, administers discipline, and maintains proper records.
- Recruiting quality employees to provide high-quality customer support.
- Motivating and supervising employees.
- Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
- Reviews employee e-time entries, approves overtime and time-off requests, and coordinates employee work schedules to ensure adequate staffing.
- Provide technical, advisory, and moral support to the department to ensure both positive customer and team member experiences.
- Conduct daily and month end reviews and audits of processes and transactions to ensure all are accurately recorded,
- Ensure all batches have been completed prior to end of day
- Evaluating and reporting on department metrics to upper management.
- Developing strategies to improve department metrics and performance.
- Improving the work environment and operations of your department and the organization as a whole.
- Coordinates and oversees special projects.
- Recommends new approaches to drive continuous improvement.
- Complete all required training applicable to assigned position.
- Additional duties as requested or required.
- Associate's Degree from college or technical school or an equivalent combination of education, training, and experience.
- 2 years’ experience in related field with progressive levels of responsibility.
- Displays strong leadership skills and the ability to deal with difficult situations.
- Strong communication skills, both oral and written.
- Strong interpersonal skills, high energy level and positive attitude.
- Knowledge of applicable collection laws, where applicable.
- Proficient skills in Microsoft applications which include Word and Excel.
- Competitive Pay Based Upon Experience
- Paid Time Off (PTO) - 16 days annually 9 Company paid holidays
- Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information.
- Promotional opportunities from within the Firm
- Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. Positive office environment with regularly scheduled parties, contests, and community support initiatives
- On site "Bistro To Go" vending and fresh foods available
- Free parking
- Free onsite fitness center for all employees
Supervisor, Operations
Weltmann Lighting, LLC -
Independence, OH
Operations Supervisor
Badger Infrastructure Solutions -
Cleveland, OH
Operations Supervisor
Badger Daylighting -
Cleveland, OH
