Strategic Business Systems Analyst

Position Purpose : Under general supervision, the Strategic Business System Analyst is responsible for supporting the Collections Management team and internal departments with a variety of requests including; reviewing, analyzing and evaluating business and user needs, documenting business requirements, defining scope and objectives and formulating business solutions.

Responsibilities / Duties / Functions / Tasks :

• Collaborates with business staff to thoroughly understand the needs to be supported by the information systems and technology.
• Provide reporting solutions, including reports, on a scheduled basis. Ensure data is accurate and complete, meets the stated business need, and data is formatted in an easy to digest, actionable format.
• Evaluate and prioritize needs regarding incoming client and internal department requests, make recommendations balancing management needs, client needs, and costs.
• Respond to all requests, inquiries and scheduled tasks in a timely fashion to meet business and client needs.
• Communicate with all levels of employees within the firm, external clients and vendors.
• Validate requests and manage rules for account movement and execute inventory maintenance activities.
• Maintain settings in the host system related to the successful processing of accounts - collections workflow, process automation, tables, codes, etc...
• Coordinates new client setup with management and / or relationship manager.
• QA processes developed and implemented where needed, performed as scheduled, with a developed resolution / escalation process.
• Manage small projects including tracking multiple deliverables.
• First line Dialer support including basic troubleshooting, end user support, daily QA, user configuration, calling strategy support, settings in the host system.
• Work closely with IT on projects, specifically where multiple systems (i.e. CSS IMPACT, Data Warehouse) are involved in a change, or where testing is needed of IT enhancements as they relate to collections / onboarding.
• Research, document, assist in design for IT projects as they relate to Collections, including CSS implementation.
• Cross trains with team members to enhance skills and support team functions.
• Generates report automation, template population.
• Complete all required training applicable to assigned position.
• Additional duties as requested or required.

Qualifications :

Compensation and Benefits :

EOE Statement : WWR / Weltman is an Equal Opportunity Employer.