Demo

CUSTOMER SERVICE MANAGER

WEN National Holdings
Garden, MI Full Time
POSTED ON 4/1/2025
AVAILABLE BEFORE 4/30/2025

We are seeking an experienced and dynamic Customer Service Manager to lead and enhance our customer support team. If you’re passionate about delivering exceptional customer experiences and have strong leadership skills, we’d love to hear from you.

Responsibilities:

Team Leadership:

  • Supervise, mentor, and motivate the customer service team to achieve high performance.
  • Set clear goals and provide regular feedback to ensure team success.

Customer Experience:

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Resolve escalated customer issues efficiently and professionally.

Process Improvement:

  • Analyze customer service operations and identify areas for improvement.
  • Develop and refine processes to enhance efficiency and service quality.

Training & Development:

  • Provide ongoing training and support to team members to build skills and knowledge.
  • Ensure the team is well-informed about products, services, and policies.

Reporting & Analysis:

  • Monitor key performance indicators (KPIs) and prepare reports for senior management.
  • Use data and feedback to drive improvements in service delivery.

Collaboration:

  • Work closely with other departments to ensure seamless communication and coordination.
  • Represent the voice of the customer in organizational decision-making.

Qualifications:

  • Proven experience in customer service management or a related role.
  • Strong leadership, coaching, and team-building skills.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in customer service software and tools.
  • Strong communication and organizational skills.

Working Conditions:

  • Flexible work environment with opportunities for remote or in-office management.

Salary Range:

  • Competitive salary based on experience and qualifications.

If you’re a proactive leader with a passion for customer success, apply now to join us as a Customer Service Manager!

 

As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to “Delight Every

Customer.” You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You’ll

lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service. You’ll be the

expert on executing great huddles in our restaurants, which is the Wendy’s way of regularly communicating with our restaurant

teams on what’s most important to our customers and how we can exceed their expectations. You will partner with other

Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the

restaurant.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a CUSTOMER SERVICE MANAGER?

Sign up to receive alerts about other jobs on the CUSTOMER SERVICE MANAGER career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$95,951 - $128,520
Income Estimation: 
$136,551 - $185,658
Income Estimation: 
$95,951 - $128,520
Income Estimation: 
$136,551 - $185,658
Income Estimation: 
$71,493 - $95,519
Income Estimation: 
$95,951 - $128,520
Income Estimation: 
$136,551 - $185,658
Income Estimation: 
$175,272 - $244,410
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$98,363 - $136,806
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at WEN National Holdings

WEN National Holdings
Hired Organization Address Clio, MI Full Time
Crew Member: $12.00-$14.00 hourly Job Description : Strives to satisfy guests while consistently following procedure and...
WEN National Holdings
Hired Organization Address Alma, MI Full Time
General manager: $18.00-$22.00 hourly Job description : · General managers are responsible for managing the operations a...
WEN National Holdings
Hired Organization Address Canton, MI Full Time
Crew Member: $12.00-$14.00 hourly Job Description : Strives to satisfy guests while consistently following procedure and...
WEN National Holdings
Hired Organization Address Saginaw, MI Full Time
District manager: $62,000.00-$72,000.00 yearly Job Description : Manages daily operations of their District to achieve s...

Not the job you're looking for? Here are some other CUSTOMER SERVICE MANAGER jobs in the Garden, MI area that may be a better fit.

Customer Service Manager

Schneider National, Inc., Green, WI

Automotive Service Manager

Midas Auto Service - RSM, escanaba, MI

AI Assistant is available now!

Feel free to start your new journey!