Customer Service Specialist 3

Salary : $40,716.00 - $45,732.00 Annually

Location : Wenatchee, WA

Job Type : Full-time

Job Number : 2025-00010

Department : Registration

Opening Date : 02 / 13 / 2025

Closing Date : 3 / 6 / 2025 11 : 59 PM Pacific

Job Summary

Customer service specialist 3 provides high quality services and support to prospective and enrolled students in a friendly, fast-paced, customer-focused environment. The specialist will work in an environment of teamwork and serve as a central point of contact for face-to-face, e-mail, and web-based student services, handling general to complex inquiries, transactions, and customer service problems. This position will interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service. This position reports to the director for enrollment services.

Essential Functions

• Provide professional, courteous and empathetic student assistance; assist students in navigating through admissions and registration; understand financial aid processes and / or eligibility decisions; explain account charges, help students navigate their ctcLink account.
• Communicate admission policies and processes to prospective students, staff and community members and assist with application processes.
• Interpret agency-related laws. policies and procedures.
• Assist with basic registration and financial aid processes and procedures using both online and in-person systems.
• Provide information on funding resources, deadlines, and financial aid eligibility; assist students in resolving problems, evaluating alternatives, and determining other options.
• Accurately process incoming student forms, documents, and other information necessary to complete transactions and processes.
• Assist students in understanding account balances, tuition payment obligations, options, and deadlines.
• Handle complex, cross-departmental student issues and work to facilitate resolution for students and departments within established guidelines.
• Perform other related duties as assigned.

This is not intended to be an exclusive list of all duties and responsibilities. Related duties and responsibilities may be assigned.

Qualifications

Minimum Qualifications :

Preferred Qualifications :

Knowledge, Skills, & Abilities

Additional Information

Terms of Employment :

The current vacancy in enrollment services is a full-time, overtime and benefit eligible position expected to begin as soon as possible. The starting salary hiring range is $40,716 annually ($19.50 per hour) to $45,732 annually ($21.90 per hour) depending on education and experience, with periodic increases and earning potential to $52,204. The list established by this recruitment will be active for a minimum of three months and be used to fill this position only.

Your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance; life and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided. For more information, please visit our Benefits websiteat : ,

Work Schedule & Environment :

Conditions of Employment :

Bargaining Unit :

This position has been designated as a bargaining unit position represented by the Washington Public Employees Association.

Application and Selection Procedure :

Complete application packages must include the following :

It is your responsibility to submit all required application materials before the deadline. Please do not send reference letters or other unsolicited materials. They will not be shared with the screening committee and cannot be returned to you. Only finalists may be asked to send additional materials.

Attachments from prior applications will not upload automatically to your new application. Should you have difficulties uploading your documents, please contact NeoGov Technical Support at 1-855-524-5627 for assistance.

The position closes at 11 : 59 p.m. PST, March 6, 2025 . The college reserves the right to reopen or extend the closing date. A limited number of applicants who meet the needs of the position and the college will be interviewed.

Reasonable Accommodation :

Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the human resources office by calling 509-682-6440. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

Equal Opportunity Employer :

Wenatchee Valley College is committed to a policy of equal opportunity in employment and student enrollment. All programs are free from discrimination and harassment against any person because of race, creed, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, the presence of any sensory, mental, or physical disability, or the use of a service animal by a person with a disability, age, parental status or families with children, marital status, religion, genetic information, honorably discharged veteran or military status or any other prohibited basis per RCW 49.60.030, 040 and other federal and laws and regulations, or participation in the complaint process.

Equity Statement :

Research suggests that women, gender diverse, BIPOC individuals may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage anyone who believes they have the skills and the drive necessary to succeed here to apply for this role.

The following persons have been designated to handle inquiries regarding the non-discrimination policies and Title IX compliance for both the Wenatchee and Omak campuses :

This recruitment announcement may not reflect the entire job description and can be changed or modified at any time.

Wenatchee Valley College provides a robust benefit package. The benefits, programs, and services offered are a sizable amount of an employee's overall compensation and an important factor in encouraging a healthy work-life balance.

Our package includes health, vision, prescription drug, and dental insurance for the employee and dependents. Employees are also covered by basic life insurance, AD&D, and long-term disability insurance, with the option to purchase additional coverage amounts. Visit Washington Health Care Authority's Public Employee Benefits Board (PEBB) Program at www.pebb.hca.wa.gov.

We will help you prepare for life after your career by offering an excellent retirement plan, which includes employer contributions. In addition, employees have the option to participate in two tax-deferred retirement investment programs.

See our benefits page for more info -

Do you have at least an associate's degree or equivalent education from a regionally accredited college or university?

Do you have at least three years of experience helping customers with inquiries, complaints or problems?

Are you proficient with word processing and spreadsheet software (preferably Word and Excel)?

If you do not meet all of the qualification above, do you have an applicable combination of education and / or experience which demonstrates the ability to perform the essential functions of the position. Please explain.

Required Question

Salary : $40,716 - $45,732