What are the responsibilities and job description for the Assistant Director of Front Office position at Wequassett Resort and Golf Club?
The Assistant Director of Front Office responsibilities include :
- Leading by example to support the department and providing direct service to guests as needed
- Creating, implementing, and executing departmental training, recruiting and pre-shifts
- Act as an ambassador for VIP guests, coordinating and overseeing their requests across all departments
- Overseeing the arrival and departure experience ensuring guest expectations are always exceeded
- Supporting the resort's safety procedures and being always prepared for emergency situations
- Ensuring all human resource and Forbes Five-Star standards are met daily
Candidates must have at least three years of hotel management experience, preferably in a luxury environment. Strong skills with Microsoft Word, Excel and PowerPoint are required. Experience with Infor HMS, HotSos, Zingle, UKG and Alice are a plus. The role requires the ability to be flexible and adapt to changing priorities. Excellent verbal and written communication skills as well as organizational, administrative, and problem-solving skills are also required.
Wequassett Resort and Golf club is an exquisite 27-acre resort on beautiful Pleasant Bay. We are known for our award-winning service with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, four tennis courts, boating and sailing and championship golf.
Qualifications : Candidates must have at least three years of hotel management experience preferably in a luxury environment.
