What are the responsibilities and job description for the Reservations Supervisor position at Wequassett Resort and Golf Club?
The Reservations Team Supervisor has additional responsibilities including:
- Providing excellent customer service to all guests
- Accurately inputting reservation information including rooming lists, internet, travel agency and sales department requests
- Accommodating special guest requests, ensuring a high level of guest satisfaction
- Understanding the sales strategy of the resort, property, and revenue management systems
- Ensuring that the reservations team has thorough knowledge of the resort’s features, amenities, special events/activities
- Monitoring performance of reservations agents for quality, consistency, and accuracy
- Ensuring that all group and wedding rooms requirements are accurately communicated
- Assisting reservations agents whenever necessary
The position requires previous hotel experience in a similar capacity and the ability to train and motivate a team.
Wequassett Resort and Golf Club is an exquisite 27-acre waterfront resort on beautiful Pleasant Bay. We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two beaches, boating and sailing, four tennis courts, and championship golf.
