What are the responsibilities and job description for the PBX Operator position at Wequassett?
Cape Cod's only double Forbes Five-Star resort is seeking a Phone operator. The person will answer and direct all incoming telephone calls and must provide warm and gracious customer service. The successful candidate will have excellent telephone etiquette and strong organizational skills.
The responsibilities of the phone operator include:
- Answering and directing all incoming telephone calls efficiently while offering warm and friendly service.
- Ensuring that verbiage is consistent with hotel and Forbes Five-star standards
- Accommodating guest requests, ensuring a high level of guest satisfaction
- Maintaining an accurate log of special guest requests
- Commanding a knowledge of the features, amenities, and hours of operation of all resort outlets
- Ensuring that all reservation calls are handled graciously and efficiently
Previous customer service experience is required; experience in a luxury hotel is preferred.
Wequassett Resort and Golf Club is an exquisite 27-acre waterfront resort on beautiful Pleasant Bay. We are known for our award-winning service with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, four tennis courts, boating and sailing, and championship golf.
