What are the responsibilities and job description for the Support Services Coordinator position at Werner Electric Supply?
Be Yourself. Build Your Career. Be Exceptional Together.
At Werner Electric Supply, we’re more than an electrical distributor — we’re a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person’s voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.
Summary: The Support Services Coordinator is responsible for coordinating activities associated with Werner’s services program, focusing on customers’ needs for transactional and contractual solutions.
Essential Duties and Responsibilities:
- Provide consultative services to customers including: coordinating repairs with partnering vendors, coordinating field service support for customer with partnering vendors, management of inventory agreements, management of software purchases and support agreements.
- Manage the entire lifecycle of order from quotation of services, purchase order acceptance, delivery, and invoicing.
- Process purchase orders for new and renewal customer support contracts.
- Manage milestone invoicing for projects
- Act as a liaison between customer and partnering vendors to provide best resolutions for customer.
- Prepare services proposals for customers based on customer requests.
- Collaborate with Account Managers, Industrial Team, Technical Support and Customer Service Representatives to respond to customers’ service-related needs.
- Monitor core returns and communicate necessary information to customer to ensure customers are meeting appropriate return timelines.
- Review invoice reconciliation queue weekly for discrepancies and coordinate resolutions.
- Provide guidance and training to internal team members and end customers.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Minimum Candidate Requirements
- High school degree required
- 1-3 years of customer service experience is required
Preferred Qualifications
- Associate’s degree in the areas of business, automation, communication or sales highly preferred
- Demonstrated experience with software solutions and applications
- Previous experience working with Power BI, Solar business system, and SAP is preferred.
- Experience in distribution
- 1-3 years’ experience working with support services highly preferred
Company Overview
Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we’re dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we’re a “Great Place to Work.”
Employee Benefits
- Medical, Dental, and Vision Insurance
- Short & Long-Term Disability Insurance
- Life and AD&D Insurance
- 401(k) Retirement Plan with company match
- Paid holidays, vacation, personal, and sick days
- Pet Insurance
- Identity Theft Protection
- Accident Insurance & Critical Illness Coverage
- Tuition Reimbursement
- Annual bonuses and merit increases based on performance
- Employee Assistance Program (EAP)
- Wellness Programs
- Employee Resource Groups (ERG)
- Career Development & Leadership Training
- Paid Parental Leave
Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
