What are the responsibilities and job description for the Service Scheduling Coordinator position at Werner Kia?
We are looking for a Service Appointment Coordinator to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.
Responsibilities
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Answer customer calls and establish follows-up with service appointments
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Respond quickly to phone inquiries using email, scripts and templates
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Provide customers with initial scheduling information and drive successful shop flow
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Follow up with clients who have completed their service, ensuring excellent client satisfaction rating
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Follow up with clients that have incoming parts orders and no-show service appointments
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Participate in team and process development sessions – keeping positive relationships with teammates, service teams and dealership management
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Utilize CRM tracking system daily
Qualifications
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At least one previous role based in customer service experience
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Excellent teammate with collaborative attitude and eagerness to improve
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Prompt and courteous demeanor
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Positive and hardworking personality
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Strong computer skills
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Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
