What are the responsibilities and job description for the Union - Sales Associate position at WESCO International?
Job Description
The IBEW 3 Union Sales Associate is responsible for achieving inside sales revenue goals by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer's buying experience.
Responsibilities :
- Obtains orders by answering telephone calls, verifying and entering items, transferring orders to fulfillment, explaining stock-outs and expected delivery dates.
- Maintains customer product discounts through branch price sheets and / or Distribution System price file maintenance screens; including maintenance of appropriate cost files to ensure accuracy of automated supplier claims.
- Investigates deductions made by customer when paying WESCO invoices, obtaining necessary information for management to make a determination of whether credit is to be issued or letter to be written. Prepares replies, credit forms (such as RMA, price adjustment) and / or entering the credit transaction into Distribution System.
- Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date. Maintains Distribution System backorder report, associated customer expediting report / notices, and customer notification, as required.
- Reports industry trends, competitive pricing and customer feedback to management.
- Collaborates with Outside Sales to ensure customer satisfaction.
- Increases orders by suggesting related items, explaining features, and checking customer's buying history.
- Opens customer accounts by obtaining customer agreement, collecting customer information and extending credit.
- Owns, qualifies and develops opportunities passed from marketing, outside sales, national accounts.
- Keeps abreast of new products.
- Identifies ways for continuous improvement of processes.
- Prepares, generates and follow up on verbal or written quotations to secure orders or determine reason for loss of order.
Qualifications :
This position is a union position and is subject to a collective bargaining agreement. Employees are eligible for health insurance coverage, disability insurance, 401k Plan, and Paid Time Off under the collective bargaining agreement .
Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
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About Us
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
For eligible positions, compensation may also include participation in a bonus or sales compensation plan paid according to achievement against sales targets and / or business objectives. Depending on the role, equity and other forms of compensation may also be provided as part of a total compensation package. In addition, Wesco offers a full range of benefits such as paid time off, medical / dental / vision insurance, and retirement savings plans for eligible employees. More information about benefits is available here.
About the Team
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our company's greatest asset is our people. Wesco is committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity and individuality of more than 20,000 Wesco employees around the globe. Through our Business Resource Groups, comprehensive benefits plan and our community outreach initiatives, you can be a part of a welcoming work community who provides platforms for your success.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE : WCC) FORTUNE 500® company.
