What are the responsibilities and job description for the Knowledge Management Manager – Learning Delivery & Facilitation position at Wesco?
The Adoption & Organizational Change Management team is driving Wesco’s digital transformation through three core workstreams, with Knowledge Management responsible for enterprise training efforts. As the Knowledge Management Manager - Learning Delivery & Facilitation, you will play a hands-on role in operationalizing training delivery, ensuring local training expectations are met, and standing up a network of qualified DDP trainers.
You will work closely with stakeholders to ensure training meets business needs while also supporting the Skill Builders Academy, which is led and designed by the Senior Manager, to develop and certify trainers ahead of scale. You will be responsible for ensuring training is functionally and tactically executed while co-authoring high-quality curriculum that can be measured for impact. You will regularly travel for on-site training and facilitation.
Responsibilities:
- Training Delivery & Local Execution: Ensure training meets local business needs by partnering with stakeholders and delivering high-quality, persona-based learning.
- Trainer Qualification & Enablement: Support the Skill Builders Academy by standing up and qualifying DDP trainers, ensuring they are prepared to deliver training at scale.
- Curriculum Development & Measurement: Co-author training programs that align with adoption strategy and establish measurable learning outcomes.
- Stakeholder Engagement & Learning Coordination: Work closely with business leaders to refine training content, address persona-based learning needs, and ensure alignment with enterprise adoption goals.
- Quarterly Learning Analysis & Performance Tracking: Define and track key performance indicators (KPIs) at the quarterly level to assess training effectiveness and continuously improve delivery.
Qualifications:
- Bachelor’s degree in Learning & Development, Instructional Design, Business, or a related field.
- 7 years of experience in enterprise training delivery, curriculum design, and facilitation.
- Expertise in training programs for finance, sales, supply chain, and operations within an industrial distribution or manufacturing environment.
- Proven experience standing up and enabling trainers while managing enterprise-wide training execution.
- Ability to travel for on-site training sessions.
- Strong facilitation skills across in-person, virtual, and hybrid training formats.
- Experience preparing and qualifying trainers ahead of large-scale deployment.
- Ability to design structured, high-quality training programs with measurable impact.
- Expertise in learning platforms (LMS, WalkMe, and digital adoption tools).
- Experience setting quarterly KPIs to evaluate training effectiveness.
- Ability to execute training initiatives in alignment with the Adoption & Organizational Change Management strategy.
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.
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