What are the responsibilities and job description for the IT SPECIALIST Help Desk - MAC Environment! position at Wesley Financial Group?
JOB DESCRIPTION
Title: IT Specialist / Help Desk
Department: IT & Security
Reports to: Helpdesk Manager, Director of IT
Job Summary:
We’re looking for an energetic and outgoing “Mac Genius” to join our IT Support team. Our ideal candidate will have 3 years of experience in their current role supporting a fast paced, predominantly Mac and MacOS environment. Experience supporting and troubleshooting Google Suite/Workspace, Zoom, Salesforce, SSO clients, and some experience scripting is a plus.
This is an onsite position with working hours from 9:00 AM to 5:00 PM Monday -Thursday and 9:00 AM to 3:00 PM on Fridays.
Duties/Responsibilities:Build and maintain positive relationships with the Wesley team by providing support via tickets, in person, Slack, and Zoom calls
Assist with inventory activities as required weekly and monthly
Build, image and deployment of computers
Allocating, maintaining, and troubleshooting of IT equipment
Handling support requests and procedures across the network
Assisting in training new hires
Effective communication skills, both written and verbal
Exemplary customer service skills
Able to adapt to a fast paced and rapidly changing environment
Live within 50 miles of Cool Springs and have reliable transportation
3 years experience with MacOS devices
3 years experience administering and supporting Google Workspace, Slack, Zoom, RingDNA, and Salesforce
Excellent detail orientation and communication skills; able to explain tech to non-tech people
Excellent analytical and problem-solving skills
Strong technical aptitude
Ability to work, prioritize and make decisions independently in a fast-paced environment
CompTIA Network or CompTIA Security certified
Why Wesley?
Wesley Financial Group, LLC has been in business for over 10 years. We are a 200 employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S.
We’ve won over 75 business awards since 2020, including:
- 2024 - Great Place to Work Certified
- 2023 Great Place To Work Certified
- 2023 Business Intelligence Group - Excellence in Sales & Marketing
- 2022 Inc. 5000 Fastest Growing Company
- 2021 Gold Stevie Award - Fastest Growing Company
- 2021 Fortune Magazine - Best Workplaces for Women
- 2021 Nashville Business Journal - Best Places to Work
- 2021 CEO Views - Top 50 Best Companies of the Year
- 2020-21 Inc. 500 Fastest Growing Company
- 2020 Fortune Magazine - Best Places Workplaces Millennials
- 2020 Business Intelligence Group - Best Places to Work
Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work.
Additional PERKS for being a Wesley Employee:
Leadership training and advancement opportunities
Robust employee recognition programs
Ability to participate in company-wide community outreach programs
Fun engaging company-wide events and activities
Outstanding work/life balance
Spirited and passionate team environment with members who display core values of teamwork and integrity
Generous Paid Time off start accruing 1st day
401K Program Company Match
9 Paid Holidays
2 Floating Holidays
Onsite Fitness Center
Medical, Dental and Vision Insurance
HSA Funded Employer
