What are the responsibilities and job description for the IT SPECIALIST position at Wesley Financial Group?
JOB DESCRIPTION
Title: IT Specialist
Department: IT & Security
Reports to: Helpdesk Manager, Director of IT
Job Summary:
We’re looking for an energetic and outgoing “Mac Genius” to join our IT Support team. Our ideal candidate will have 3 years of experience in their current role supporting a fast paced, predominantly Mac and MacOS environment. Experience supporting and troubleshooting Google Suite/Workspace, Zoom, Salesforce, SSO clients, and some experience scripting is a plus.
This is an onsite position with working hours from 9:00 AM to 5:00 PM Mon-Thurs and 9:00 AM to 3:00 PM on Fridays.
Duties/Responsibilities:Build and maintain positive relationships with the Wesley team by providing support via tickets, in person, Slack, and Zoom calls
Assist with inventory activities as required weekly and monthly
Build, image and deployment of computers
Allocating, maintaining, and troubleshooting of IT equipment
Handling support requests and procedures across the network
Assisting in training new hires
Effective communication skills, both written and verbal
Exemplary customer service skills
Able to adapt to a fast paced and rapidly changing environment
Live within 50 miles of Cool Springs and have reliable transportation
3 years experience with MacOS devices
3 years experience administering and supporting Google Workspace, Slack, Zoom, RingDNA, and Salesforce
Excellent detail orientation and communication skills; able to explain tech to non-tech people
Excellent analytical and problem-solving skills
Strong technical aptitude
Ability to work, prioritize and make decisions independently in a fast-paced environment
CompTIA Network or CompTIA Security certified
