Front Desk Admin | Receptionist

As a service organization, Wesley selects employees who bring our mission to promise. When you become a member of the Wesley team, you contribute to the active lifestyle, high quality of care and other services we provide older adults at our award-winning communities or other residence. Our workforce is as diverse as our services, which include independent living, assisted living, Catered Living, memory care, skilled nursing, rehabilitation, hospice, home care and home health.

Our Total Rewards philosophy is a balanced approach that meets the needs of employees on their career journey whether they are just joining the workforce or nearing retirement. We evaluate our Total Rewards offerings annually to provide benefits employees would find meaningful. In addition to competitive wages and a commitment to pay equity, we offer the following benefits and other compensation:

• Employees, and their families if elected, can participate in medical and vision insurance (full time and ACA eligible), dental (full time) and group life (employee only for full time, excludes part-time and on-call staff).
• We offer a combined paid time off (PTO) policy which incorporates state paid sick leave with company paid time off at an accrual rate of 0.0607 per hour worked, equivalent to 120 hours of PTO at 2,080 hours worked in a year. We also offer 6 Paid Holidays (8 hours for full time and 6 hours for part time per event, excludes on-call staff) and 1 Personal Holiday of Choice per year (excludes on-call staff).
• Retirement planning is encouraged through our 403(b) plan that includes a generous 100% company match on the first 4% of earnings an employee contributes. There is a 5-year vesting schedule on the company match, and minors are ineligible for the company match.
• A food and beverage discount of 50% is available to all employees at any Wesley bistro. Employees are also eligible for On-Demand Pay with Dayforce Wallet. Minors need parental consent to access this benefit.
• To assist employees with challenges outside of the workplace, Wesley offers an Employee Assistance Program (EAP), which is 100% company paid. Additionally, Wesley Community Foundation provides grants to qualifying employees as detailed in the plan summary.
• Lastly, the efforts and contributions of our valued employees are celebrated in our best-in-class recognition and reward platform, Inspire. Points earned for various reasons may be redeemed for a variety of merchandise, gift cards, tickets, travel and other experiences selected by the employee.

 The Front Desk Concierge serves as the initial introduction to Wesley communities. Promotes exceptional customer focus in interactions with residents, employees, vendors and visitors. Contact may be in person, phone or email.

 What you will do:

• Serve as the primary Front Desk team member during normal business hours. Cordially and professionally greets and direct residents, visitors, and team members via phone, in person and email.
• Become familiar with team members role and/or functions in order to properly route calls, emails and in-person inquiries.
• Establish and maintain professional relationships with residents, team members, visitors and vendors.
• Ensure adequate inventory of office supplies, organization of workroom and business machinery.
• Ability to view and coordinate meeting room activity, scheduling, publishing and disseminating related information as needed.
• Perform administrative support such as record management, reporting, mail distribution, invoicing, and database management.
• Assists in ensuring the safety of residents, team members, and visitors by identifying and reporting potential safety hazards to appropriate managerial staff. Reports on resident emergency responses (RER).

What you’ll need:

• Proficient use of multi-line telephone and ability to use of relay radio.
• Basic to intermediate computer skills and knowledge of Microsoft Office and Windows Applications.
• Ability to operate general office equipment, i.e. copier, fax machine, laminator, etc.
• Ability to type accurately.
• Ability to handle frequent interruptions, working independently organizing, prioritizing and coordinating multiple tasks to completion.
• Ability to maintain confidentiality at all times regarding residents and business matters.
• Demonstrated ability to read, write, speak and understand the English language to communicate with residents, family members and team members.

Salary Range: $19.30 to $28.39 per hour

REQ CODE: AZL0930