What are the responsibilities and job description for the Claims Representative I position at West Bend Insurance Company?
Company Overview
Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Job Summary
Handle low to moderate complexity claims, with the supervision and guidance from the manager. Utilize current Claims technology. Research and determine coverage, conduct thorough investigations, evaluate damages and liability and negotiate claim settlements with insureds, claimants and attorneys. Responsibilities also include active file management, ensuring proper reserving and participating in training activities. Consistently exhibit a high level of customer service and adherence to department audit guidelines.
Responsibilities & Qualifications
Preferred Experience and Skills
Proficiency with computers and current technology
Interpersonal skills
Oral and written communication skills
Negotiation skills and problem solving skills
Prior claims handling experience
Preferred Education and Training
Bachelor’s degree in Business, Insurance or related field
Associate in General Insurance designation
Associate in Claims designation
EEO
West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
