Command Center Director, Client Projects

Description

Role Qualifications:

Operational Excellence:

• Develop and sustain an effective operating model that integrates agency and client workflows for efficient project execution.
• Establish standardized workflows, lane standards, naming conventions, and reporting systems to track progress and key performance indicators.
• Oversee demand planning and project intake processes to align client needs with available resources.

Performance Monitoring and Continuous Improvement:

• Monitor project performance to identify trends, challenges, and opportunities for improvement.
• Implement data-driven solutions to optimize processes and enhance operational efficiency.
• Analyze key metrics to track resource utilization, assess progress, and recommend adjustments.

Collaboration and Communication:

• Foster strong relationships between agency teams and clients to ensure alignment and seamless communication.
• Facilitate regular team meetings to review project milestones, address challenges, and encourage cross-functional collaboration.
• Act as the escalation point for resolving roadblocks and ensuring timely issue resolution.

Team Leadership and Support:

• Provide mentorship and guidance to Project Managers and other team members, promoting professional growth and development.
• Support Command Center staff by coaching and offering hands-on backup when needed.
• Collaborate with Creative Directors, Account Managers, and other stakeholders to ensure the successful execution of projects.

Position Responsibilities:

• Develop and sustain the operating model, ensuring process consistency and efficiency.
• Manage demand planning, project intake, and prioritization to align client requirements with agency capabilities.
• Define lane standards, workflows, naming conventions, and reporting structures for project tracking and health assessments.
• Provides guidance and leads the design of templates to ensure consistency where needed and customizability to meet client needs.
• Lead team meetings to review progress, resolve challenges, and implement continuous improvements.
• Analyze project data to identify trends and drive operational enhancements.
• Handle escalations, ensuring timely and effective issue resolution.
• Provide leadership, training, and mentorship to Command Center and Account Management teams.
• Collaborate with internal teams and stakeholders to ensure aligned project execution.
• Conduct post-project evaluations to capture lessons learned and integrate them into future workflows.

Requirements

Essential Skills and Experience:

• Bachelor’s degree in Business Administration, Project Management, or related field.
• Minimum 5 years’ experience in project management, process optimization, or similar roles within advertising or fast-paced professional services environments.
• Expertise in project management methodologies and workflow standardization.
• Strong analytical and problem-solving skills, with the ability to interpret and leverage data.
• Exceptional communication skills for engaging with clients and internal stakeholders.
• Proficiency in project management tools (e.g., Jira, Asana) and data analysis software.
• Leadership and coaching experience to build and support effective teams.
• Ability to thrive in a dynamic, fast-paced work environment.

Bonus Points

• Experience with Agile methodologies (e.g., Scrum, Kanban).
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Experience in the advertising or marketing industry.
• Change management experience.

Salary : $114,000 - $125,800