Critical Time Intervention Coach

Would you like a rewarding job? One that gives back as much as you give?

We are hiring for a Community Transitions Critical Time Intervention (CTI) Coach. This individual is responsible for providing community-based, time-limited, face-to-face interventions to individuals with the goal of supporting successful transitions and community integration. CTI is an intensive case management model designed to assist individuals with behavioral health challenges by linking them with clinical and community supports in an effort to decrease psychiatric hospitalizations and emergency department visits. CTI promotes a focus on recovery, and bridges the gap between institutional and independent living by helping individuals connect to services like mental health treatment, primary care, substance use, and housing over a 9-month period.

Locations: Claremont and Lebanon, New Hampshire

Responsibilities:

• Provide CTI interventions for an assigned group of clients including coordinating and monitoring the activities of a documented transition plan.
• Utilizing a person-centered approach, develop, implement, evaluate, and revise goals and plans in partnership with participants.
• Provide individual skill building to promote independent living and system management.
• Ensure immediate changes are made in transition plans as client’s needs change.
• Consult with community agencies and natural supports to ensure coordination in the service process.
• Conduct brief, evidence-based, and developmentally appropriate screening and conduct or arrange for more detailed assessments when indicated.

Education and Experience:

• A Bachelor’s degree in a related human service field
• At least 2 years of experience working with behavioral health, developmentally delayed, incarcerated and/or substance use populations – either older youth or adults.
• Additional certifications or credentials a plus

OR

• A high school diploma or GED
• At least 4 years of experience working with behavioral health, developmentally delayed, incarcerated and/or substance use populations – either older youth or adults.
• A Certified Recovery Support Worker (CRSW) Certification through a program that is endorsed by the State of New Hampshire.
• Additional certifications or credentials a plus

Knowledge, Skills and Abilities:

• Ability to build relationships and to work effectively with people of diverse social, faith, economic, and racial/ethnic backgrounds.
• Ability to work independently, visit clients in the community and respond appropriately to unexpected situations.
• Ability to work constructively with clients facing a range of challenges stemming from behavioral health disorders, substance use, incarceration, short and long-term institutionalization, trauma, etc.
• Ability to be even tempered and flexible; establish rapport, rapidly develop and maintain effective working relationships with diverse individuals, including healthcare consumers, family members and other providers.
• Proactively prioritize initiatives and have ability to multi-task. Ability to accept constructive feedback and initiate appropriate actions to correct situations.
• Ability to function effectively as a member of an inter-professional team that includes behavioral health and primary care providers, consumers and family members.
• Ability to assess and continually improve the services delivered as an individual provider and as an inter-professional team.
• Ability to acquire and maintain skills to develop, process, and input material on a computer using a variety of software packages, including Microsoft Office products.

Qualifications:

• Demonstrated knowledge of social and human service providers, public benefit systems, and referral processes
• Experience providing case management and individual assessments to clients
• Documented completion of training in any of these areas a plus: Critical Time Intervention (CTI); Stages of Change Training; Motivational Interviewing; Ethics; Cultural Competence; Person Centered Planning; Suicidal Prevention
• Current unrestricted drivers licensed and current, personal vehicle insurance
• Individuals who experience behavioral health disorders or have “lived experience” either as a service recipient or family member a plus.

Other:

• Ability to travel in connection with the job duties assigned
• Have and maintain a valid state driver’s license
• Have reliable transportation
• Have and maintain personal automobile insurance
• Ability to obtain and maintain Agency and/or State of New Hampshire required background check(s)
• Understanding of the importance of confidentiality and the ability to maintain that confidence.

Be a part of our team.

West Central provides a generous benefit package including medical, dental and vision insurance, 403(b) retirement plan with employer matching, life insurance, short- and long-term disability, critical illness, accident insurance, pet insurance, tuition reimbursement, local discounts, paid holidays and paid time off!

We are committed to continuous improvement of our employees. We provide ongoing education through e-Learning, in-service programs presented by internal staff and external presenters. CEUs are available for most in-service programs.

Loan Repayment Program: As a nonprofit organization providing services to underserved populations, you may be eligible to participate in the following loan assistance programs:

• Public Service Loan Forgiveness (PSLF)
• Agency Student Loan Assistance Program - eligible up to $10,000 over 3 years

For over forty years, West Central Behavioral Health, a community mental health organization, has dedicated itself to"...promote, preserve and strengthen the mental health and quality of life in our community.” To accomplish this, West Central has assembled a team of talented professionals. Working together toward a common goal, our staff served nearly 2,700 children, adolescents and adults last year.

We are an Equal Opportunity Employer, Veteran- and Recovery-Friendly Workplace!