What are the responsibilities and job description for the Customer Service Representative position at West Coast Insurance Brokers Inc?
Job Description
Job Description
Join West Coast Insurance Brokers Inc, a leading name in the insurance industry, as a Customer Service Representative based in the vibrant community of Tigard, Oregon. Embrace the chance to develop your career in a supportive, fast-paced environment where you can make a real difference in people's lives. As a vital member of our team, your role will be pivotal to enhancing customer relationships and ensuring satisfaction through our exemplary service standards. With a firm, community-focused foundation, we are dedicated to providing high-quality insurance solutions and maintaining lasting client relationships. Our team is committed to excellence, and we are looking for positive individuals who share our dedication to client care and continuous improvement. Step into a role where your contributions are valued, and your growth is nurtured. Seize this opportunity to enrich your professional journey with West Coast Insurance Brokers Inc, where every interaction counts towards building trust and reliability.
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Mon-Fri Schedule
Hands on Training
Evenings Off
Career Growth Opportunities
Retirement Plan
Tuition Reimbursement
Responsibilities
Customer Assistance : Provide timely and professional assistance to customers' queries regarding insurance policies and services.
Issue Resolution : Proactively resolve customer complaints and concerns to ensure customer satisfaction.
Information Dissemination : Clearly explain policy details, terms, and conditions to customers, enabling informed decision-making.
Document Management : Maintain accurate customer records in the system and handle all paperwork accurately and efficiently.
Feedback Collection : Gather customer feedback and report insights to the relevant team for service improvements.
Team Collaboration : Work closely with team members and departments to ensure the seamless execution of customer service operations.
Requirements
Experience : Proven experience in customer service, preferably within the insurance or financial services industry.
Communication Skills : Excellent verbal and written communication skills are essential for effectively assisting clients.
Problem-Solving : Strong problem-solving skills to address customer inquiries and resolve issues promptly.
Customer-Focused : A genuine interest in helping people and providing excellent service to enhance customer satisfaction.
Organizational Skills : Strong ability to manage time efficiently and handle multiple tasks simultaneously.
Technical Proficiency : Familiarity with CRM systems and other customer service software is a plus.
Team Player : Ability to work collaboratively with colleagues to achieve team goals.