What are the responsibilities and job description for the Client Service Representative Manager position at West Hills Animal Hospital & 24hr Emergency...?
Description
Join Our Team as a Client Service Representative Manager at West Hills Animal Hospital and Emergency!
Are you a natural leader with a passion for fostering a positive work environment? Do you have experience in customer service management and want to make a difference in the veterinary field? West Hills Animal Hospital and Emergency is seeking a dedicated CSR Manager to lead our client services team and ensure our hospital runs efficiently and effectively.
Key Responsibilities
Human Resources & Team Management
- Develop written job descriptions and implement hospital policies.
- Conduct regular performance reviews and provide constructive feedback.
- Hire, train, and manage CSR staff.
- Handle PTO requests, find coverage, and step in to cover shifts as needed.
- Facilitate staff training and update training manuals.
- Resolve staff concerns promptly and fairly.
- Hold staff accountable for conduct, punctuality, and performance.
- Schedule and oversee staff task completion.
- Ensure all staff emails and communications are addressed daily.
Finance & Accounting
- Guide staff in handling charges, refunds, and returns.
- Ensure adherence to policies regarding employee invoices and charges.
- Monitor daily sales reports for accuracy and performance.
Client Relations
- Promote a client-centered environment and uphold high service standards.
- Maintain client retention and new client acquisition strategies.
- Address and resolve client concerns alongside doctors and other staff.
- Assist clients with financial inquiries and provide necessary guidance.
- Train staff in estimate creation and financial discussions.
- Oversee scheduling for international travel appointments and required documentation.
Practice Leadership
- Communicate hospital objectives and motivate staff.
- Organize and lead staff meetings.
- Cultivate teamwork and a cooperative work environment.
- Demonstrate enthusiasm, professionalism, and willingness to support the team.
Skills Knowledge and Expertise
- Ability to work independently under broad administrative supervision.
- Strong problem-solving skills and ability to set priorities.
- Willingness to work flexible hours, including potential overtime and emergency recalls.
- Exceptional communication skills, both in person and over the phone.
- Professional demeanor, tact, and diplomacy in handling staff and clients.
- Ability to multitask efficiently in a fast-paced environment.
Benefits
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Paid days off for CE and robust CE allowance
- Training and career development
About West Hills Animal Hospital & Emergency Center
West Hills Animal Hospital & Emergency Center, in Huntington, NY, is a 24-hour full-service animal and pet emergency center providing veterinary wellness care, general veterinary medical care, pet emergency, and critical care, and pet specialty care including cardiology, clinical pathology, dentistry, HD CT Imaging, integrative medicine, internal medicine, oncology, rehabilitation, reproduction, and surgery. From annual wellness exams and vaccinations to surgical and diagnostic care, we treat pets with the best personalized veterinary medical care at our state-of-the-art veterinary medical facility.
West Hills Animal Hospital & Emergency Center is an exceptional and supportive environment in which to practice excellent medicine, grow professionally, and work alongside great colleagues. We are passionate about pets and have 6 locations staffed with experienced veterinarians, technicians, specialists, and rehabilitation professionals. We are a part of the West Hills Animal Hospital family of practices, including:
West Hills Animal Hospital & Emergency Center is an exceptional and supportive environment in which to practice excellent medicine, grow professionally, and work alongside great colleagues. We are passionate about pets and have 6 locations staffed with experienced veterinarians, technicians, specialists, and rehabilitation professionals. We are a part of the West Hills Animal Hospital family of practices, including:
- Locust Valley Veterinary Clinic
- Oyster Bay Animal Hospital
- Gold Coast Center for Veterinary Care
- Court Square Animal Hospital
- West Hills North Veterinary Clinic
Equal Opportunity Employer Policy
West Hills Animal Hospital & Emergency Center is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
