What are the responsibilities and job description for the Golf Outside Services Supervisor position at West Lake Country Club?
West Lake Country Club
Outside Service Supervisor
Job Title : Outside Services Operations Supervisor
Effective Date : February 2025
Department : Golf
FLSA Status : Non- exempt
Compensation : Hourly rate, plus gratuities as apply
Reports To : Director of Golf / Head Golf Pro
POSITION SUMMARY :
The Outside Services Supervisor is responsible for supervising the daily outside services activities related to the staging, preparation, retrieval, maintenance, and storage of all equipment used during daily golf operations. He / she is also responsible for assisting in training and scheduling of all outside operations staff; set-up, stocking and maintenance of the golf practice areas and ensuring delivery of exceptional service to members and guests.
POSITION FUNCTIONS AND DUTIES :
- Assists the Head Golf Professional and / or Director of Golf to ensure the Outside Services operations and activities are aligned with the departmental goals.
- Greet all members and guests in an attentive, friendly, courteous, and service-oriented manner.
- Ensure members and guests have an enjoyable day at the club when they visit.
- Maintain regular, dependable attendance and punctuality and ensure the same of staff.
- Administer policies, procedures, and standards for outside services operations.
- Comply with the Club’s standards, policies and regulations to encourage safe and efficient operations and ensure the same of staff.
- Ensure staff maintain high standards of professional appearance and grooming, which include wearing proper attire and a name tag when working.
- Train service employees in their assigned duties.
- Coach and counsel outside service staff when necessary and with Guidance from the Director of Golf or Head Golf Professional. Prepare schedules and monitor performance regularly. Ensure the club’s high standards of service and quality are met / exceeded.
- Train staff to recognize members not dressed properly for the use of the course or practice area and relay the information to the Golf Pro shop staff.
- Manage the completion of Outside Services daily checklist including bag handling services, golf cart management and driving range operations.
- Manage and maintain inventories for all outside services equipment including golf cart fleet and their maintenance records.
- Alert Golf Professionals / Assistant Golf Professionals when members or guests add or remove bags from club storage.
- Inspect the quality of work, club and bag carts and practice balls cleaning.
- Remain alert to the weather or approaching inclement weather.
- Report any damage, broken, or misused equipment to the Golf Pro / Assistant Pro as soon as possible; record the damage and by whom.
- Respond to inquiries and / or concerns from members, guests, vendors, or staff and initiate problem-solving procedures when necessary.
- Maintain a clean and safe working environment.
- Attend staff meetings as deemed necessary.
- Perform other duties as assigned by management.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED :
TYPICAL PHYSICAL AND MENTAL DEMANDS :
TYPICAL WORKING CONDITIONS :
Work is performed in an outdoor setting. Regularly exposed to moving mechanical parts. Varied outside weather conditions are expected with exposure to heat / humidity, or cool / cold weather. Frequently exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level is usually moderate to loud.
Employee Name (Please Print)
Employee Signature Date
THE DESCRIPTION MAY NOT BE ALL-INCLUSIVE AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT. POSITION DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHENEVER DEEMED APPROPRIATE BY MANAGEMENT.
About West Lake Country Club :
West Lake Country Club is a welcoming community with a friendly and healthy lifestyle for all ages. We believe in a fun, active, and engaged membership, where everyone comes to play! Come enjoy a beautiful 18-hole golf course, 24 / 7 state-of-the-art fitness facility, 10 well-maintained tennis courts, 4 pickleball courts, dining, special events, kids’ activities, and more!
Salary : $12
