Demo

Business Customer Service Associate

West Lake Solutions
Austin, TX Full Time
POSTED ON 1/13/2025
AVAILABLE BEFORE 4/3/2025

We are proud of our welcoming company environment where team members receive positive feedback, positive energy, and a place of personal and professional growth. Our Business Customer Service Associates use a team approach to achieve truly remarkable service levels for both our clients and external customers.

Our Business Customer Service Associates position is more than just a job, it's an opportunity.  An opportunity to gain life experience that goes far beyond just serving a great product in a friendly environment. All we ask of our Business Customer Service Associates is to put in the time in order to reap the reward!

Are You?

  • Passionate about entrepreneurship
  • Unstoppable in the pursuit of achieving your goals
  • Driven to continuously learn new techniques
  • Relatable to diverse groups of individuals
  • Looking for growth opportunities
  • Eager to grind and get your hands dirty!

What you’re responsible for :

  • Develop and implement customer service programs and manage lead generation
  • Work off a list of leads to identify, acquire, and retain high-value, lifetime supporters of client brands during field residential campaigns
  • Manage customer complaints efficiently and ensure a resolution in a timely manner
  • Acknowledge, empathize, and resolve customer inquiries and maintain professional relationships
  • Provide product and service information to resolve issues and serve customers in person
  • Ability to exercise flexibility, initiative, good judgment, critical thinking, and discretion
  • Keep office and conference room areas clean, sanitized, and maintained
  • Display a positive composure and enthusiastic tone while assisting customers
  • What we look for :

  • Someone with experience in Customer Service or Sales industries
  • Someone eager to derive their own success
  • Someone positive and enthusiastic about taking on new avenues
  • Someone creative and able to think outside the box
  • Someone who assists in making others feeling comfortable and building meaningful relationships
  • Someone who excels in a team environment as well as independently
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