What are the responsibilities and job description for the Customer Engagement Representative position at West Michigan Community Mental Health System?
The Customer Engagement Representative is responsible for performing a broad array of day-to-day clerical and administrative support services. Specific areas of responsibility include, but are not limited to, facilitate getting consumers to the appropriate staff member for triage; perform receptionist duties, including assisting consumers in the WMCMH intake process, complete ability to pay, receive payments, explain insurance coverages, schedule appointments, enter consumer data in a variety of WMCMH computer modules; perform clinical record functions such as processing and routing all clinical documentation; completing timely correspondence; preparing documents for electronic scanning into the electronic health record and ensuring proper security levels are maintained for the access of paper and electronic clinical records; and assist consumers during check-in and check-out.
The Customer Engagement Representative position requires the ability to work the evening rotation.The employee must be team oriented, self-directed, and able to exercise sound independent decision-making judgment.
The individual in this position must also promote and ensure confidentiality for all WMCMH consumers, must be able to multitask and must also possess computer, typing, grammar, punctuation, proofreading, transcription, multi-line phone, communication, and customer relation skills. The individual in this position must exhibit the ability to maintain composure when interacting with staff, consumers, and stakeholders.The employee must have knowledge of or being willing to learn de-escalation skills.The employee will complete all other administrative tasks, as needed, in various program and administrative areas assigned by supervisor.This position is assigned a base primary location with routine travel to other sites based on consumer or agency needs.
The Customer Engagement Representative position requires the ability to work the evening rotation.The employee must be team oriented, self-directed, and able to exercise sound independent decision-making judgment.
The individual in this position must also promote and ensure confidentiality for all WMCMH consumers, must be able to multitask and must also possess computer, typing, grammar, punctuation, proofreading, transcription, multi-line phone, communication, and customer relation skills. The individual in this position must exhibit the ability to maintain composure when interacting with staff, consumers, and stakeholders.The employee must have knowledge of or being willing to learn de-escalation skills.The employee will complete all other administrative tasks, as needed, in various program and administrative areas assigned by supervisor.This position is assigned a base primary location with routine travel to other sites based on consumer or agency needs.
