What are the responsibilities and job description for the Customer Service Representative position at West Michigan Online?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met. Your ability to communicate effectively and resolve issues will be key to enhancing customer satisfaction and loyalty.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle outbound calling to follow up on customer inquiries and provide additional support as needed.
- Perform data entry tasks to maintain accurate customer records and documentation.
- Analyze customer feedback and provide insights for service improvement.
- Process cash transactions accurately while ensuring compliance with company policies.
- Collaborate with team members to resolve complex customer issues and enhance overall service delivery.
- Maintain a positive attitude while managing high call volumes during peak times.
Skills
- Excellent verbal and written communication skills, with the ability to engage with customers professionally.
- Multilingual abilities are a plus, enhancing communication with diverse clientele.
- Strong sales aptitude to identify opportunities for upselling products or services.
- Proven experience in customer support or client services, demonstrating a commitment to customer satisfaction.
- Proficient in data entry with attention to detail for maintaining accurate records.
- Ability to analyze situations critically and provide effective solutions promptly.
- Experience in cash handling procedures is preferred but not mandatory.
- A strong foundation in customer service principles, with a focus on building lasting relationships.
Join our team today and contribute to creating outstanding experiences for our customers!
Job Type: Full-time
Pay: $16.24 - $17.12 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $16 - $17