Membership Coordinator

Description

This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the general direction of the Membership Director, the Coordinator assists with the leadership and training of the Welcome Center staff. Major areas of responsibility and accountability include, but are not limited to, membership sales and retention, and staff training. 

ESSENTIAL FUNCTIONS:

1. Maintain a friendly environment prioritizing member service.
2. Coordinate, support and oversees operations of the Welcome Center under the supervision of the Membership Director.
3. Acts as on-site supervisor on weekends.
4. Assist with the administration of Welcome Center staff including hiring, motivating, training and scheduling.
5. Ensure that staff understands and complies with all personnel and other policies.
6. Ensure staff complies with data input standards to maintain database integrity.
7. Prepare and maintain accurate membership files, track membership information, and submit reports weekly or as needed.
8. Communicate effectively with staff, various departments and members to ensure accurate information is available in order to build and maintain relationships.
9. Assist with management of accurate registrations, updating of memberships and program registrations.
10. Available to support YMCA emergencies and Welcome Center needs (shift coverage) as needed.
11. Participate in and support the Annual Campaign.
12. Participate in workshops, trainings and seminars that enhance professional growth.
13. Carry out aspects of the current strategic plan applicable to position.
14. Participate in required YMCA activities and events.
15. Participate on staff committees as requested or necessary.
16. As a member of the professional staff, share responsibility for the performance and the perpetuation of a positive image for the West Morris Area YMCA.
17. Articulate and model YMCA’s four core values of Caring, Honesty, Respect and Responsibility.
18. Perform other job-related duties as assigned.

Qualifications

• BA/BS in Management, Marketing, Communications or related field or equivalent experience.
• Minimum of 2 years of related experience in membership/customer service, sales and/or marketing.
• Bilingual (English/Spanish) highly preferred.
• Experience in staff supervision and leadership.
• Knowledge of Membership practices and quality program development.
• Ability to maintain confidential materials.
• Excellent written and oral communication skills.
• Superior interpersonal skills.
• Strong time management and organizational skills.
• Computer proficiency.
• Ability to build relationships with community leaders to develop membership growth.
• Ability to consistently maintain professionalism and confidentiality.
• Must be available evenings and weekends.