What are the responsibilities and job description for the Operations Manager position at West River Telecommunications Cooperative?
Operations Manager
Department: Plant/Operations
Reports To: CEO/GM
FLSA Status: Exempt
General Summary
Directs activities of construction, engineering, network, and installation/repair through subordinate managers. Develops short- and long-range business plans. Develops budgets, authorizes expenditures, and oversees projects to ensure business plan objectives are met. Ensures the telco personnel understand efficiency, safety procedures and preventive maintenance operations. Researches new products, services, and technologies; evaluates market demand and makes recommendations to top management.
Essential Job Functions
-Directs activities of construction, engineering, network and installation/repair through subordinate managers. Provides leadership to all areas of operations to ensure the highest levels of customer service, quality, efficiency, and cost effectiveness of products and services.
-Develops short- and long-range business plans.
-Develops operations budgets, authorizes expenditures, and oversees projects to ensure business plan objectives are met.
-Ensure telco personnel understand efficiency, safety procedures and preventive maintenance operations.
-Identifies, researches, and recommends new products, services, and technologies to top management. Evaluates market demand and makes recommendations for implementation.
-Proactively upsell WRT products and services.
-Adapt to the evolving and changing business needs, conditions and work responsibilities of WRT and the industry.
-Promote organizational mission and goals by influencing others to act in support of ideas, programs or causes.
-Display an ongoing positive commitment to learning and self-improvement; desiring and trying to acquire new knowledge or skills for work.
-Take personal responsibility for the quality and timeliness of work and achieve results with good fiscal policy.
-Satisfactorily complete any additional training required by and related to this position.
-Performs all other related duties as assigned by CEO/GM.
Knowledge, Skills and Abilities
-Knowledge of telecommunications networks and services.
-Knowledge of company policies and procedures.
-Knowledge of management principles and practices.
-Knowledge of company products and services.
-Knowledge of telecommunications industry regulations.
-Skill in identifying and analyzing new business opportunities.
-Skill in strategic planning.
-Must have excellent oral and written communication, public relations and organizational skills.
-Ability to communicate with various business contacts in a professional and courteous manner.
-Ability to communicate well with employees and create a team environment.
-Ability to organize and prioritize multiple work assignments.
-Ability to pay close attention to detail.
-Ability to make sound decisions using information at hand.
-Ability to effectively function as a team player.
-Ability to maintain a positive attitude.
-Ability to be self-motivated, enthusiastic, and passionate about WRT’s sales culture.
-Ability to think progressively and innovatively while quickly grasping and synthesizing new ideas.
-Ability to travel on a limited basis.
-Must have a valid driver’s license and be insurable by WRT’s insurance carrier.
Education and Experience
Bachelor’s degree in applicable or related field or equivalent experience. Five to seven years of telecom management experience and a strong technical background is desired.
Reporting Requirements
Reports to WRT Headquarters in Hazen, ND and must reside within the WRT service area.
Application Process
Apply on-line at www.westriv.com/careers by 5:00 p.m. on March 17, 2025.
