What are the responsibilities and job description for the Operations Support Specialist position at West Side Transport?
Position Title: Operations Support Specialist
Position Reports to: Minnesota Dedicated Manager
Position Summary: Under general supervision, manages the utilization and success of drivers; preplans drivers based on availability; coordinates relays as needed; works closely with managers, customers, drivers, and co-workers to coordinate and ensure lane and service commitments are being fulfilled.
Essential Functions:
- Dispatches drivers, sends pre-plan info, load plans, customer information, route suggestions, and fuel solutions, in a timely manner so drivers are well informed and can trip plan properly; processes inbound messages and answers questions via the In-Cab messaging system.
- Ensures Estimated Time of Arrival (ETA’s), Projected Time of Availability (PTA’s) and Requested Days Out (RDO’s) are always updated, and accurate, according to the driver’s needs.
- Assists with any tasks pertaining to the success of the Minnesota Hub operation.
- Will perform tasks as a Load Planner, Driver Manager, and Customer Service Representative, depending on the situation.
- Strives to always maintain and improve driver retention; recognizes driver dissatisfaction and reacts accordingly. Services as a direct liaison between drivers, customers, and West Side Transport.
- Trains with other related departments as necessary according to company needs; participates in companywide training opportunities to improve self-knowledge and works to maintain mutual respect and professionalism with co-workers and management to sustain a positive team environment.
- Performs other related duties as assigned.
Qualifications: Ability and desire to contribute equally to a team environment; ability to communicate clearly, effectively, and efficiently by phone; creative problem solving and logical thinking.
Experience: 2 years in a transportation operation preferred, but not required.
Physical Qualifications: Ability to lift 20 lbs., use a telephone, and computer are required.
Job Type: Full-time
Pay: From $62,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to Commute:
- Circle Pines, MN 55014 (Preferred)
Ability to Relocate:
- Circle Pines, MN 55014: Relocate before starting work (Preferred)
Work Location: In person
Salary : $62,000
