What are the responsibilities and job description for the Transportation DMV Regional Office Assistant Manager - Putnam County position at West Virginia Department of Transportation (WV)?
JOB
Under general supervision, the Transportation DMV Regional Office Assistant Manager performs advanced level supervisory work overseeing the activities of DMV Agents in a Division of Motor Vehicles Regional Office. Completes annual performance appraisals, approves leave, makes recommendations, and is held responsible for the performance of the employees supervised. This position will assume the duties and responsibilities of the DMV Regional Office Manager in their absence. Performs related work as required.Pay Grade 14
EXAMPLE OF DUTIES
REQUIRED TRAINING/EDUCATION: Bachelor’s Degree from an accredited four-year college or university.Substitution: Experience, as described below, may be substituted for the required training/education through an established formula. REQUIRED EXPERIENCE: Four years (4) of full time or equivalent part time paid experience in bookkeeping, sales, cashiering or related public contact work; two years of which must have been in an administrative or supervisory capacity. No substitution. ADDITIONAL REQUIREMENT: A valid driver’s license is required and must be maintained. Work schedules are assigned and rotated on a regular basis. Overtime hours may be required. SPECIAL REQUIREMENTS: All applicants must consent to fingerprinting and a criminal background investigation. Must obtain and maintain certification to conduct various types of driver skills testing.
Under general supervision, the Transportation DMV Regional Office Assistant Manager performs advanced level supervisory work overseeing the activities of DMV Agents in a Division of Motor Vehicles Regional Office. Completes annual performance appraisals, approves leave, makes recommendations, and is held responsible for the performance of the employees supervised. This position will assume the duties and responsibilities of the DMV Regional Office Manager in their absence. Performs related work as required.Pay Grade 14
EXAMPLE OF DUTIES
- Performs work in an administrative capacity. This position is responsible for all duties associated with the scheduling of employees, assigning work, open and closure of the office daily, rotating with the DMV Regional Office Manager. • Audits DMV Agents at close of business and verifies transactions.• Interprets and applies departmental policies and regulations for employees and others in state government.• Advises subordinates in the processing of customers and operations of the office.• Assists customers in person regarding state law, policy, or procedures relating to the processes to include explaining fees, documentation, forms, taxes, and any other requirement incorporated in the driver or vehicle transaction process.• Reviews and interprets state code, policies, and procedures to ensure proficiency in the processing of transactions.• Will be required to administer various types of knowledge/skills tests for driver’s license issuance.• Reviews customer documentation as required to ensure that all information is complete and accurate.• Assists the Manager in the daily reconciliation of funds and inventory, to include conducting voids. • Deals with unusual or hostile situations with customers, in addition to complex driver, registration or titling issues to resolve.• Travel may be required; therefore, a valid driver's license is required.
REQUIRED TRAINING/EDUCATION: Bachelor’s Degree from an accredited four-year college or university.Substitution: Experience, as described below, may be substituted for the required training/education through an established formula. REQUIRED EXPERIENCE: Four years (4) of full time or equivalent part time paid experience in bookkeeping, sales, cashiering or related public contact work; two years of which must have been in an administrative or supervisory capacity. No substitution. ADDITIONAL REQUIREMENT: A valid driver’s license is required and must be maintained. Work schedules are assigned and rotated on a regular basis. Overtime hours may be required. SPECIAL REQUIREMENTS: All applicants must consent to fingerprinting and a criminal background investigation. Must obtain and maintain certification to conduct various types of driver skills testing.
