What are the responsibilities and job description for the Student Success Coach - DHHR/TANF position at West Virginia Northern Community College?
Salary : $35,568.00 Annually
Location : Wheeling, WV
Job Type : Full-time Non-Classified
Job Number : 202200374
Department : Academic Affairs
Opening Date : 11 / 14 / 2024
Job Description Summary
WVNCC seeks applicants for Student Success Coach - DHHR / TANF based on the Wheeling campus.
Provide guidance, success coaching and assistance to students and prospective students in the Department of Health and Human Resources (DHHR) Temporary Assistance to Needy Families (TANF) program throughout the college's admissions process, onboarding, and enrollment with the College. The Success Coach works with students to improve retention, remove obstacles and barriers, ensure success and complete their program.
The Student Success Coach is a professional position responsible for student retention, success and completion. Thjis work can also include outreach to various public venues including, for example, high schools or college fairs to provide information to potential students to motivate them to apply to the institution. Additional responsibilities may include assisting in recruitment efforts by giving input to admissions public relations campaigns. Job responsibilities require the ability to exercise critical human relations skills in establishing and maintaining effective working relationships with college faculty, staff, administration, students, and members of the community and the public. Work is performed under general direction, working from established policies and objectives. Problems are faced in this position are varied and complex, which may require novel and creative approaches to resolution. New concepts and approaches may have to be developed. The Student Success Coach exercises judgment in prioritizing, planning, and organizing work within time, process, and results requirements; has some flexibility to modify workflow based on need and circumstances. Decisions contribute the overall strategy and direction of the division / entire institution and errors could easily result in major costs, problems, and disruptions within the affected area.
- This is a Grant-Funded Position.
Internal Job Information
Responsibilities and Duties include but are not limited to
Be knowledgeable of school policies
Qualifications and Requirements
Education LevelField of StudyReqPrefBachelor's degree X
ExperienceExperience DetailsReqPref2 year Customer serviceX 1 year Community College experience X
Knowledge, Skills and Abilities; Additional Information
Skill / AbilityDescriptionProficient in English written and verbal communication skills Demonstrated time management and priority setting skillsAbility to perform and prioritize multiple tasksDemonstrated customer service skills Excellent organizational skills Possesses strong technical aptitudeHigh-level computer skills including Microsoft Work, Outlook, and Excel skills. Knowledge or ability to learn computer information systems (preferably SCT Banner system)Experience in a regulated environmentKnowledge of and ability to understand the Federal Educational Rights and Privacy Act and other federal, state, and institutional policies and procedures.
Full benefit package which may include but is not limited to retirement with employer matching, health insurance, paid vacation and sick leave, holiday pay and life insurance.
Salary : $35,568
