Information Systems Specialist 2

Under general supervision, performs full-performance level work in selecting, installing, implementing, and maintaining multiple platforms and multiple applications, in particular that associated with Local Area Network/Wide Area Networks, mid-range systems and/or large systems. Depending upon the assignment, may function as a resource for software support and/or develop a computer literacy curriculum and training for a large agency or multiple agencies. Troubleshoots problems which occur in various networked micro, mini and mainframe computer systems. Trains users on proper procedures and usage of computer hardware and software and/or assists in development of customized user training. Evaluates and recommends software and upgrades. May specialize in an area of technical expertise such as networking technologies, data communications, hardware support, software support, training or information technology forensic examinations and conducting investigations of computerized accounting or other computerized records systems. Performs related work as required. This is a full-time position with state benefits.Supports end-users via telephone and/or site visit regarding system problems such as access and/or security, printer access and operations (through LAN, mid-range computer or IS&C system control units), server based and PC standalone applications, and/or general system(s) problems on LAN, mid-range system, and/or access to other systems (for example IS&C's mainframe, federal systems), internet access, private time-sharing computer services, or external dial-up/dial-in access to various systems. Uses diagnostic and/or monitoring software to identify problems and takes appropriate corrective action, either by repairing unit or contacting appropriate vendor. Participates in the review and/or production of automation plans; information technology and networking requests for hardware/software; hardware/software; reviews need analysis and determines applications which could streamline the process; may meet with users to clarify workflow or procedures; research alternative hardware/software which could further enhance the system; reports to superiors any problems with recommended course of action. Plans, conducts, or assists in group and one-on-one training of computer applications and operations software and proper use of hardware. Develops training modules and instructional materials. May be required to testify in court on the procedures and methods used to obtain data.Minimum Qualifications: Bachelor's degree from an accredited college or university.

Substitution: Three years of full-time or equivalent part-time paid personal computer or server support experience may be substituted for the required training. Successful completion of twelve credit hours or the equivalent thereof of industry recognized authorized/certified LAN administration, network service/support and/or network technologies training may substitute for one year of the required training.
 
Experience: Three years of full-time or equivalent part-time paid experience in information technology forensic investigations or in computer systems analysis of accounting/auditing systems.

Substitution: Possession of one of the following certifications may substitute for the experience: A Certification Personal Computer Hardware Course; Network Certification; FBI Computer Analysis Response Team (CART) Field Examiner Certification Course; or basic computer forensic training from a recognized training facility.

Special Requirements: A successful background check.Pay Grade: 18 (42,898 – 79,358)

Salary : $42,898 - $79,358