What are the responsibilities and job description for the Transportation Information Systems Specialist 1 - Kanawha County position at West Virginia Transportation Department?

Salary : $1,886.54 - $2,748.08 Biweekly

Location : Charleston, WV

Job Type : Full-Time Permanent

Job Number : DOT25MS006A

Division : West Virginia Department of Transportation

District / Subdivision : Management Services

Opening Date : 02 / 14 / 2025

Closing Date : 2 / 20 / 2025 11 : 59 PM Eastern

Nature of Work

The Transportation Information Systems Specialist 1 in this position will serve in the West Virginia Division of Motor Vehicles. Performs intermediate level duties analyzing, installing, implementing and maintaining Information technology platforms and applications for a large agency. Troubleshoots hardware and software problems; evaluates overall effectiveness, strengths and weaknesses of software systems; analyzes compatibility with the hardware and software of current installations. Researches, writes reports and procurement requests, and evaluates responses for the purchase of technology systems. Conducts business process analysis to determine the best fit of technology to improve the functions of the agency. Conducts user training. May require advanced specialization in an area of technical expertise such as networking, data communications, telephony, hardware support, or specialized software support such as engineering and content management. It is the responsibility of the employee to take the initiative to suggest alternative solutions from traditional methods or technologies when applicable. Performs related work as required.

Pay Grade 16

Typical Duties and Responsibilities

Participates in the review and implementation of information technology and networking requests for hardware and software. Reviews requests for hardware and software for compatibility with established systems
Meets with users to document and clarify workflow and procedures
Researches alternative hardware and software solutions
Evaluates new computer features and devices to ensure compliance with state and federal standards. Writes complex reports for management recommending a course of action
Develops major procurement documents and related justifications and makes recommendation to superiors for award
Designs wiring plans for network and telecommunications, and calculates load requirements, prepares specifications and develops installation plans
Coordinates installation with hardware and software vendors and the WV Office of Technology
Supports end-users regarding system problems and / or security for specialized computer systems
Acts as the liaison between the user and other entities (hardware / software vendors, Office of Technology, other systems) to get the problem identified and resolved
May work as a team lead or agency representative coordinating activities of staff members during design and implementation of projects
Monitors system(s) operations via management software systems and hardware monitoring. and takes

appropriate corrective actions

Tests new hardware or software supplied by vendors to determine the scope of capabilities, accuracy of functions, and level of user literacy required to operate the system

Develops and maintains information technology systems documentation

Develops and maintains Information System training modules and instructional materials. Conducts or assists in training of computer applications

Maintains knowledge of current information technology systems and best practices by researching technical literature, attending classes, and contacting technical staff in state, federal and private entities for information

Installs and configures hardware and software.

Work involves isolating and defining unknown conditions, resolving critical problems, or developing new theories

Travel may be required; therefore, a valid driver's license is required

Required Skills and Knowledge

Knowledge of capabilities and limitations of computers and related devices

Knowledge of networking, information processing and communications concepts and standards

Knowledge of PC and mainframe operating systems

Knowledge of computer hardware, software and its terminology

Knowledge of data communications, theory, protocols, industry standards and terminology

Knowledge of electronics and electricity, and communications technology and terminology

Ability to evaluate complex information systems and understand their structure, component parts and inter- relations

Ability to analyze and evaluate work environments, computer systems, user requirements and information processes

Ability to diagnose and resolve technical problems, which may be of a highly complex nature

Ability to establish and maintain effective working relationships with subordinates, superiors, user community

Ability to clearly report activities and identify potential problem areas to manager

Ability to communicate clearly, both orally and in writing

Ability to analyze information problems and apply technical information solutions

Ability to compile information and interpret technical information for non-technical staff in a user-friendly format

Ability to troubleshoot system problems and coordinate resolution with technicians, networking and software / hardware vendors

Required Education and Experience

REQUIRED TRAINING / EDUCATION

Bachelor's degree from an accredited college or university in information technology or a related field.

Substitution : Experience in information technology may be substituted for the required training / education through an established formula.

REQUIRED EXPERIENCE

Four (4) years of full-time or equivalent part-time paid experience in computer programming, office automation, planning and purchasing and implementation of hardware and software, teleprocessing, or system analysis.

Substitution : Successful completion of graduate coursework may be substituted for the required experience through an established formula.

Annual Increment Pay

Paid Vacation

Paid Holidays

Paid Sick Leave

Family Medical Leave

Leave Donation Program

Military Leave

Employee Education Reimbursement & Leave Program

Flexible Work Schedules

Training Opportunities

Promotion Opportunities

Public Employees' Retirement System :

Employees enrolled in PERS Tier 1 contribute 4.5% of their gross salary. The Employer contributes 9%.

Employees enrolled in PERS Tier 2 contribute 6.0% of their gross salary. The Employer contributes 9%.

Deferred Compensation

Health Insurance Enrollment

Additional Coverage Options including Dental, Vision, Flexible Spending Accounts,

Disability Insurance and more.

Life Insurance

Credit Union

Employee Discounts

Salary : $1,887 - $2,748

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Transportation Information Systems Specialist 1 - Kanawha County

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