What are the responsibilities and job description for the Claims Administrative Assistant-WV State Treasurer's Office-Kanawha Co. position at West Virginia?
JOB
***This job opportunity is not in the classified service and is not covered under the Administrative Rule of the WV Division of Personnel.***HOW TO APPLY: Email resumes or inquiries to resumes@wvsto.gov by April 7, 2025CLAIMS ADMINISTRATIVE ASSISTANTWV STATE TREASURER'S OFFICEKANAWHA COUNTYPay Range: $34,500 - $38,500Under direct supervision, this position is responsible for greeting all Unclaimed Property visitors as well as greeting all other visitors that enter the State Treasurer’s Office building. The person in this position determines nature of business and directs callers and visitors to the proper destination. This person may also assist the public or work on simple claims. This position requires the ability to establish and maintain effective working relationships with the general public, holders of abandoned property, and employees to provide effective claims processing.Job Duties: Answers incoming calls and gives information to caller or routes call or message to appropriate individual.Greets visitors, ascertains nature of business, and directs visitors to appropriate individual.Inputs the mail and scans mail into OnBase to interface with KAPS.Provides customer service in the form of responding to telephone calls, assisting walk-ins, and sending follow up letters to public on claims, as applicable.Acts in the capacity of an entry level claim specialist when not performing the main duty of a receptionist. Processes and reviews simple/basic claims in accordance with the Unclaimed Property Guidelines and in compliance with the West Virginia Unclaimed Property Act, as well as any other applicable policies and procedures.May process simple or basic claims, such as low dollar owner (claim type) claims in the KAPS unclaimed property system when received from the state website.Responsible for oversight of the copiers, scanners, and other equipment, to request maintenance, etc. when needed.Assists other staff as needed.Notifies supervisor when potential problems arise.Assists with related special projects, as required.
SUPPLEMENTAL INFORMATION
The State Treasurer’s Office provides equal opportunities to all employees and applicants for employment without regard to race, sex, color, religion, national origin, age, disability, veteran status, or any other factors made unlawful under applicable federal and state laws. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Applicants have rights under the following Federal Employment Laws: Family Medical Leave Act and Equal Employment Opportunity.To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.This job opportunity is not in the classified service and is not covered under the Administrative Rule of the WV Division of Personnel. Therefore, interested persons must apply directly to the hiring agency as indicated above.
***This job opportunity is not in the classified service and is not covered under the Administrative Rule of the WV Division of Personnel.***HOW TO APPLY: Email resumes or inquiries to resumes@wvsto.gov by April 7, 2025CLAIMS ADMINISTRATIVE ASSISTANTWV STATE TREASURER'S OFFICEKANAWHA COUNTYPay Range: $34,500 - $38,500Under direct supervision, this position is responsible for greeting all Unclaimed Property visitors as well as greeting all other visitors that enter the State Treasurer’s Office building. The person in this position determines nature of business and directs callers and visitors to the proper destination. This person may also assist the public or work on simple claims. This position requires the ability to establish and maintain effective working relationships with the general public, holders of abandoned property, and employees to provide effective claims processing.Job Duties: Answers incoming calls and gives information to caller or routes call or message to appropriate individual.Greets visitors, ascertains nature of business, and directs visitors to appropriate individual.Inputs the mail and scans mail into OnBase to interface with KAPS.Provides customer service in the form of responding to telephone calls, assisting walk-ins, and sending follow up letters to public on claims, as applicable.Acts in the capacity of an entry level claim specialist when not performing the main duty of a receptionist. Processes and reviews simple/basic claims in accordance with the Unclaimed Property Guidelines and in compliance with the West Virginia Unclaimed Property Act, as well as any other applicable policies and procedures.May process simple or basic claims, such as low dollar owner (claim type) claims in the KAPS unclaimed property system when received from the state website.Responsible for oversight of the copiers, scanners, and other equipment, to request maintenance, etc. when needed.Assists other staff as needed.Notifies supervisor when potential problems arise.Assists with related special projects, as required.
SUPPLEMENTAL INFORMATION
The State Treasurer’s Office provides equal opportunities to all employees and applicants for employment without regard to race, sex, color, religion, national origin, age, disability, veteran status, or any other factors made unlawful under applicable federal and state laws. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Applicants have rights under the following Federal Employment Laws: Family Medical Leave Act and Equal Employment Opportunity.To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.This job opportunity is not in the classified service and is not covered under the Administrative Rule of the WV Division of Personnel. Therefore, interested persons must apply directly to the hiring agency as indicated above.
Salary : $34,500 - $38,500
