What are the responsibilities and job description for the Consumer Affairs Specialist 1 - Public Service Commission - Kanawha Co. position at West Virginia?
***The Public Service Commission has established a salary range of $40,979 to $66,796 for this classification.
Under direct supervision at the entry level, this position will perform the following duties: Respond to phone calls regarding informal complaints, informal complaint procedures and general information; Log informal complaints received by phone, as to date, place, time, nature of complaint and relief requested (The same procedure is followed for written and walk-in complaints); Serve as facilitator of negotiations between utilities and customers to resolve problems on an informal basis if possible; Review informal complaints to identify when an on-site investigation may need to be referred to technical staff; Confer with other Commission staff as necessary during the resolution process; Advise utilities as to compliance with rules, regulations and policies to resolve and attempt to resolve complaints informally; Assist consumers with jurisdictional problems in contacting other state or federal agencies when necessary; Prepare summary of investigation and resolution of each informal complaint in a computer database; Confer with utility representatives, business representatives and other governmental bodies, regarding issues affecting all consumers as needed; May compile data regarding complaints for reports; May travel to meetings and participate in seminars throughout the state; and perform related duties as required. The ideal candidate will have basic computer skills such as working on a PC with word processing software.
Click The APPLY Link To Apply Online.
IMPORTANT: Your eligibility will be based on information provided in your resume or application; therefore, make sure your resume or application is detailed and complete. You MUST complete ALL parts of the application OR upload a resume to your submission.
ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.
Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.
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Training: Bachelor’s degree from an accredited college or university.
OR
Substitution: Full-time or equivalent part-time paid public contact work in the resolution of complaints or claims, customer relations or customer service, or complex office support work in a public utility or a utility regulatory agency may substitute for the required training at the rate of one (1) year of experience for every thirty (30) semester hours.***The Division of Personnel uses your complete work history to qualify you for positions. Please be as detailed as possible and list all of your past employment.***
Salary : $34,247 - $58,936
