What are the responsibilities and job description for the Consumer Affairs Specialist 2 - Public Service Commission - Kanawha Co. position at West Virginia?
JOB
Under general supervision at the full-performance level, this position will perform the following duties: Respond to phone calls regarding informal complaints, informal complaint procedures and general information; Log informal complaints received by phone, as to date, place, time, nature of complaint and relief requested (The same procedure is followed for written and walk-in complaints); Serve as facilitator of negotiations between utilities and customers to resolve problems on an informal basis if possible; Review informal complaints to identify when an on-site investigation may need to be referred to technical staff; Confer with other Commission staff as necessary during the resolution process; Advise utilities as to compliance with rules, regulations and policies to resolve and attempt to resolve complaints informally; Assist consumers with jurisdictional problems in contacting other state or federal agencies when necessary; Prepare written responses to constituent service requests in compliance with commission policy. Prepare summary of investigation and resolution of each informal complaint in a computer database; Confer with utility representatives, business representatives and other governmental bodies, regarding issues affecting all consumers, as needed; May compile data regarding complaints for reports; May travel to meetings and participate in seminars throughout the state; May offer testimony in formal cases, hearings and in court as requested; and perform related duties as required. Click The APPLY Link To Apply Online. IMPORTANT: Your eligibility will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section. ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.
SUPPLEMENTAL INFORMATION
The ideal candidate will have basic computer skills such as working on a PC with word processing software.PSC salary exemption per West Virginia Code §24-1-1***The Public Service Commission has established a salary range of $43,848 to $71,471 for this classification.
Under general supervision at the full-performance level, this position will perform the following duties: Respond to phone calls regarding informal complaints, informal complaint procedures and general information; Log informal complaints received by phone, as to date, place, time, nature of complaint and relief requested (The same procedure is followed for written and walk-in complaints); Serve as facilitator of negotiations between utilities and customers to resolve problems on an informal basis if possible; Review informal complaints to identify when an on-site investigation may need to be referred to technical staff; Confer with other Commission staff as necessary during the resolution process; Advise utilities as to compliance with rules, regulations and policies to resolve and attempt to resolve complaints informally; Assist consumers with jurisdictional problems in contacting other state or federal agencies when necessary; Prepare written responses to constituent service requests in compliance with commission policy. Prepare summary of investigation and resolution of each informal complaint in a computer database; Confer with utility representatives, business representatives and other governmental bodies, regarding issues affecting all consumers, as needed; May compile data regarding complaints for reports; May travel to meetings and participate in seminars throughout the state; May offer testimony in formal cases, hearings and in court as requested; and perform related duties as required. Click The APPLY Link To Apply Online. IMPORTANT: Your eligibility will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section. ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.
SUPPLEMENTAL INFORMATION
The ideal candidate will have basic computer skills such as working on a PC with word processing software.PSC salary exemption per West Virginia Code §24-1-1***The Public Service Commission has established a salary range of $43,848 to $71,471 for this classification.
Salary : $43,848 - $71,471
