What are the responsibilities and job description for the Information Technology Client Analyst 2 - Office of Technology - Kanawha Co. position at West Virginia?
We welcome you to join our WV Office of Technology team where we value work/life balance. We offer a great benefits package that includes 12 paid holidays, insurance and flexible benefits, and ample annual and sick leave accrual. Various training opportunities are provided for our employees.
This position will be located in the following county: Kanawha County, WV.
Requirements for this position include but not limited to:
A valid driver’s license and dependable transportation are required.
Travel to various State Agencies, which may include Department of Corrections and/or State Hospital Facilities.
Maintain accurate mileage records.
You must be able to lift 50 pounds.
Regular attendance is an essential part of this position.
Job Duties: Under limited supervision, you will perform the following:
Image, install, and perform advanced level troubleshooting on computer systems.
Use an ITSM (IT Service Management) tool to accept assignment of incidents and tasks and update the ITSM daily, recording all work performed and resolving incidents or tasks, when completed.
Lead and assist in agency moves.
Lead and participate in large agency-wide computer, peripheral, and software upgrades.
Actively participate in Google Chat Spaces for Client Services Field Staff and your assigned region.
Prepare documentation using provided templates.
Mentor OT Trainees and ITCA 1s.
Performs other duties as assigned.
As a condition of employment, an inquiry into job-related information will be completed which may include, but not limited to, criminal records, abuse registry records, driving records, employment history, and education and training. Failing to cooperate with this process, providing false or incomplete information, and/or discovery of disqualifying information may result in denial of or dismissal from employment or denial of transfer irrespective of when discovered.
Click The APPLY Link To Apply Online.
IMPORTANT: Your eligibility will be based on information provided in your resume or application; therefore, make sure your resume or application is detailed and complete. You MUST complete ALL parts of the application OR upload a resume to your submission.
ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.
Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.
Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.
Training: Bachelor's degree from a regionally accredited four-year college or university in computer science, computer information systems, information technology, computer engineering, electronics, network engineering or closely related field; OR, graduation from a standard high school or the equivalent, plus two WV Office of Technology approved information technology certifications.
Experience: Four years of full-time or equivalent part-time paid experience installing, supporting and troubleshooting computer hardware, software and/or network connectivity.
NOTE: Acceptable information technology certifications include CompTIA's A or Network , and any Microsoft Certification, any Cisco Certification or any Help Desk Institute Certification.
***The Division of Personnel uses your complete work history to qualify you for positions. Please be as detailed as possible and list all of your past employment.***
Salary : $50,242 - $88,526
