What are the responsibilities and job description for the Office of Technology Trainee - Office of Technology - Kanawha Co. position at West Virginia?
We welcome you to join our WV Office of Technology team where we value work/life balance. We offer a great benefits package that includes 12 paid holidays, insurance and flexible benefits, and ample annual and sick leave accrual.
This position will be located in the following county: Kanawha County, WV.
Requirements for this position include but not limited to:
A valid driver’s license and dependable transportation are required.
Travel to various State Agencies, which may include Department of Corrections and/or State Hospital Facilities.
Maintain accurate mileage records.
You must be able to lift 50 pounds.
Regular attendance is an essential part of this position.
Job Duties: While working alongside a mentor and team members, you will learn how to do the following tasks:
Image computers using a WVOT standard image.
Install and configure hardware and software.
Troubleshoot hardware and software issues.
Basic networking.
Connect to computers remotely to install software and troubleshoot issues.
Use an ITSM (IT Service Management) tool to accept assignment of incidents and tasks and update the ITSM daily, recording all work performed and resolving incidents and tasks when they are completed.
Assist the OT Service Desk answering calls and entering tickets on a rotating schedule.
Prepare documentation using provided templates.
Provide excellent customer service.
Performs other duties as assigned.
As s a condition of employment, an inquiry into job-related information will be completed which may include, but not limited to, criminal records, abuse registry records, driving records, employment history, and education and training. Failing to cooperate with this process, providing false or incomplete information, and/or discovery of disqualifying information may result in denial of or dismissal from employment or denial of transfer irrespective of when discovered.
Click The APPLY Link To Apply Online.
IMPORTANT: Your eligibility will be based on information provided in your resume or application; therefore, make sure your resume or application is detailed and complete. You MUST complete ALL parts of the application OR upload a resume to your submission.
ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified. If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter. Protecting your personal information is our highest priority. If your official transcript, training/licensure, or Veterans documentation contains your Social Security Number and/or birthdate, please redact that information before submitting it to the Division of Personnel.
Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.
Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.
Training: Associate degree from an accredited college or university with nine (9) semester hours of computer science/Information technology.
OR
Substitution: High school diploma or the equivalent.
AND
completion of certificate.
OR
Experience: Two (2) years of full-time or equivalent part-time paid experience in information, telecommunication, or wireless technology, and/or information related fields.***The Division of Personnel uses your complete work history to qualify you for positions. Please be as detailed as possible and list all of your past employment.***
Salary : $39,461 - $68,582
